Tenant Support Worker, Jubilee Rooms

POSITION TITLE: Tenant Support Worker
PROGRAM: Jubilee Rooms
UNION: BCGEU
SALARY: $24.38 (bcgeu grid 34). In addition, you will be paid a shift premium of two dollars ($2.00) per hour for the entirety of each night shift worked.  “Night shift” means any shift in which the major portion occurs between 12:00 midnight and 8:00 AM.
POSITION TYPE: Permanent Part-Time, 0.8 FTE
START DATE: as soon as possible
SCHEDULE: Saturday-Tuesday 11:30pm-7:30am, includes 30-minute unpaid meal break

To apply, please quote competition # 240 and send cover letter and resume to: cmeyers@raincityhousing.org
Drop off: 616 Powell St, Vancouver BC
Fax: 604-254-3703

Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

Job Summary:  The Tenant Support Worker provides a range of supports, serving homeless/at risk individuals, many of whom are living with mental illness, substance use and/or physical health issues.  Using a strengths-based model, the Support Worker participates with tenants in the development and implementation of service plans, including: assessment; goal setting, achievement and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery and leisure/recreational supports. The Support Worker works closely and collaboratively with other direct service staff, family and external service providers, advocating for access and rights as needed. The Support Worker also provides daily supports including medication administration, building security, crisis intervention, health and recreational groups and general problem solving.

Program Description: The Jubilee Rooms  provides around 80 units of single room occupancy (SRO) housing to people that are long term residents of the Downtown Eastside community.  This is a supported housing program that is staffed by a combination of Tenant Support Workers, Indigenous Cultural Liaisons and a Peer specialist – all staff will oversee the front desk assisting with managing guests as well as providing community supports.  The building is a combination of two SRO’s – four stories each with no elevator, lots of stairs and shared bathrooms and showers on every floor.  The program includes one meal a day and a light breakfast.  The staff office is on the second floor with the safe use room right beside it.  Over the next year the main floor commercial space will be transformed into a community space for the tenants and staff along with a community kitchen in the back..

Qualifications: many forms of education and experience are valued,  including volunteering and  lived experience of mental illness / addiction/ homelessness;   Minimum  education and experience includes:

  • A Diploma in community social services
  • One year of recent, related work experience; emphasis on mental health, addictions, homelessness and/or social services.
  • Or an equivalent combination of education, training and experience
  • Current First Aid and CPR certification.
  • Class 5 driver’s license.

Key Skills and Abilities – for supporting people receiving our services

  • establish and maintain collaborative relationships
  • identify and work to increase people’s strengths
  • work with people using hope-inducing strategies
  • informally teach harm reduction, life skills
  • implement client-centred service plans
  • respond to problematic behaviour using an understanding of the behaviour’s context and function
  • Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
  • Knowledge of mental health diagnoses, medications, treatment and support resources
  • Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
  • Knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, HIV and Hepatitis C.
  • Knowledge of the housing continuum, including supported housing systems and program models for special needs populations
  • Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals.