Temporary Manager, Peer Services and Community Development

POSITION TITLE: Program Manager
PROGRAM: Department of Peer Services
UNION: Excluded
SALARY: $70,636 annually
SCHEDULE: Monday -Friday 0830hrs-1700hrs; requirement to participate in after hours
TERM: Temporary until April 30, 2021 with possibility of extension
START DATE: As soon as possible

To apply, please email resume and cover letter to Isaac Malmgren, Associate Director at: imalmgren@raincityhousing.org  



Reporting to the Associate Director, the Manager, Peer Services and Community Development implements a framework for RainCity Housing’s peer services. The MPSCD provides operational leadership for RainCity peer staff and assists Program Managers in integrating peer support and client involvement within their programs. In collaboration with RainCity leadership and service users, the MPSCD implements, monitors and evaluates program principles, policies and practices. The MPSCD works with Program Managers in the hiring, training, support and supervision of peer staff, ensuring that the peer program’s mandate, principles, policies and procedures are followed.

The MPSCD directly manages the VCH Downtown Eastside Peer Specialist Team and facilitates RainCity’s Peer Reference Group. The MPSCD is also responsible for operational oversight and support of the St. Paul’s Overdose Prevention Site and The Vancouver Peer Witnessing Program, including payroll and scheduling, hiring, dismissal, discipline and performance evaluation of direct service staff, and onsite and afterhours support. The MPSCD promotes the interests of the service users and peer-based programming in the community and ensures that these programs are maximally integrated and coordinated with other relevant programs and systems.  The MPSCD is part of the RainCity leadership team and works closely with direct service staff, program managers and administrative staff.


Human Resources & Labour Relations

Oversees the hiring and supervision of direct reports including evaluation, discipline and dismissal. Manages scheduling and ensures the program is properly resourced. Builds capacity of the team by implementing HR processes for orientation, training, development and performance appraisals. Participates in the development

and implementation of essential service plans, performs bargaining unit staff duties during a strike or lockout and represents RainCity in labour/management meetings as required. In conjunction with HR, ensures the workplace meets all health and safety guidelines and regulations.


Supervises daily operations of the Peer Services Department, ensuring adherence to program principles, practices, polices and procedures. Ensures delivery is aligned with the program model(s) and recommends changes as needed based on best practice research. Participates in the development, implementation and evaluation of all corporate strategic goals and objectives as a member of the leadership team. Promotes the interests of clients and programs with other systems of care, external service partners, community resources and client families.


Education and Experience

  1. Training in supervisory and/or managerial functions.
  2. Four years of recent, related experience in a peer capacity working with individuals living with a mental health and/or substance use issues.
  3. One year in a supervisory, preferably managerial, capacity.
  4. Or an equivalent combination of education, training and experience.
  5. Current First Aid and CPR certification
  6. Class 5 driver’s license.

 Knowledge and Abilities

  1. Plan and implement peer-driven programming.
  2. Analyze and make sound recommendations on trends and developments in peer services.
  3. Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation and court decisions governing RainCity’s Peer Service Programming;
  4. Present proposals and recommendations clearly, logically and persuasively;
  5. Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials;
  6. Consult effectively with managers to develop solutions to complex organizational and personnel issues;
  7. Exercise sound, expert independent judgment within policy guidelines;
  8. Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations;
  9. Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
  10. Knowledge of Indigenous community and health resources.
  11. Knowledge of Community Harm Reduction Resources
  12. Provide strengths-based feedback and coaching to direct service workers.
  13. Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
  14. Lived experience of mental health and/or substance use issues.
  15. Demonstrates understanding of oppression and marginalization, specifically as related to indigenous people, people living with a mental illness and people who use illicit drugs.


**Lived experience with accessing harm reduction services, recovery from mental illness and/or problematic substance use, homelessness/insecure housing and participation in resistance to systems of oppression that affect those accessing harm reduction services are all assets and those with these experiences are strongly encouraged to apply**