Support Workers, Jubilee Rooms

POSITION TITLE: Support Worker
PROGRAM: Jubilee rooms
SALARY: $25.40 to start, plus a shift premium of $2.25 per hour for the entirety of each night shift worked.
TYPE: Temporary Part-Time
START DATE: as soon as possible

We are currently hiring two Support Workers at the Jubilee Rooms. Each schedule has a different competition #

#job2020.278: Thursday & Friday 11:30pm-7:30am, Saturday & Sunday 12:00am-8:00am; includes 30-minute unpaid meal break

#job2020.279: Wednesday -Saturday 11:30pm-7:30am; includes 30-minute unpaid meal break

To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line indicating which of the specific competition #’s you are applying for, to Christine Meyers, Jubilee Rooms Program Manager


RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.


RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.


The Jubilee Rooms provides around 80 units of single room occupancy (SRO) housing to people that are long term residents of the Downtown Eastside community. This is a supported housing program that is staffed by a combination of Tenant Support Workers, Indigenous Cultural Liaisons and a Peer specialist – all staff will oversee the front desk assisting with managing guests as well as providing community supports. The building is a combination of two SRO’s – four stories each with no elevator, lots of stairs and shared bathrooms and showers on every floor. The program includes one meal a day and a light breakfast. The staff office is on the second floor with the safe use room right beside it.


The Tenant Support Worker provides a range of supports, serving homeless/at risk individuals, many of whom are
living with mental illness, substance use and/or physical health issues. Using a strengths-based model, the Support Worker participates with tenants in the development and implementation of service plans, including: assessment; goal setting, achievement and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery and leisure/recreational supports. The Support Worker works closely and collaboratively with other direct service staff, family and external service providers, advocating for access and rights as needed. The Support Worker also provides daily supports including medication administration, building security, crisis intervention, health and recreational groups and general
problem solving.


many forms of education and experience are valued, including volunteering and lived experience of mental illness /
addiction/ homelessness; Minimum education and experience includes:
• A Diploma in community social services
• One year of recent, related work experience; emphasis on mental health, addictions, homelessness and/or social services.
• Or an equivalent combination of education, training and experience
• Current First Aid and CPR certification.
• Class 5 driver’s license.

Key Skills and Abilities – for supporting people receiving our services
• establish and maintain collaborative relationships
• identify and work to increase people’s strengths
• work with people using hope-inducing strategies
• informally teach harm reduction, life skills
• implement client-centred service plans
• respond to problematic behaviour using an understanding of the behaviour’s context and function
• Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
• Knowledge of mental health diagnoses, medications, treatment and support resources
• Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
• Knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, HIV and Hepatitis C.
• Knowledge of the housing continuum, including supported housing systems and program models for special needs populations
• Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals