Substance Use Specialist, Maple Ridge ICM Team

POSITION TITLE: Substance Use Specialist
PROGRAM: Intensive Case Management Team, Maple Ridge
SALARY:$34.26-$42.73 (hsabc level 11)
POSITION TYPE: Permanent Part-Time
START DATE: July 31, 2019
SCHEDULE: This position requires the person to work a combination of day (08:30-16:30) and evening (12:30-20:30) shifts and to work a share of weekends.  Some On-call work may be required. Schedules are subject to change to meet operational requirements and client needs.  Includes a 30 minute unpaid meal break

Please submit resume and cover letter  *quote competition # job2019.170*
Fax 604-254-3703 
Drop off: Human Resources, 616 Powell St. Vancouver, BC

Please note: valid drivers license, access to an insured and reliable vehicle are required for this position.

Job and Program Summary: Reporting to the Team Leader or designate, the Substance Use Specialist (SUS) works within the context of a client centered care model, in accordance with the standards of professional practice and consistent with the mission, vision and values and established policy and protocols of RainCity Housing and the ICM team. The SUS works with the multi/interdisciplinary ICM team and as part of a broader integrated system to deliver services to clients experiencing various levels of substance use and mental health issues. Provides independent substance use and mental health screening, and comprehensive assessments including DSM IV diagnosis; provides appropriate treatment/support including individual and group therapy, couples and family therapy, and education; and identifies the client’s motivation and their stage in the treatment process, and encourages engagement in treatment. Establishes and maintains non-judgmental therapeutic relationships with clients, collaborates and consults with colleagues and other community resources, assists with developing/providing education services as required, and participates in program sponsored interdisciplinary research and/or quality assurance activities.

The SUS also performs Service Coordination duties, maintaining oversight to ensure that client’s self-identified goals for recovery and community integration are supported by appropriate services and practices, consistent with the values of self-determination/choice and harm reduction. Working in collaboration with the other members of the ICM team, the SUS coordinates the provision of ICM services for clients served by the team members in their area of specialization. Services are provided in any environment including: the streets, shelters, hospitals, apartments, and the office.


  1. Perform comprehensive substance use assessments of all clients.
  2. Provision of integrated dual–recovery treatment to ICM team clients
  3. Provide individual counseling to clients regarding problematic substance use, trauma, family and personal relationships.
  4. Provide group counseling to clients in areas related to substance use, including harm reduction, recovery and relapse prevention, trauma, family.
  5. Provide strengths based therapy for relapse prevention
  6. Counsel and educate clients in harm reduction concepts and practices of mindfulness
  7. Provide direct interventions for management of crisis and life threatening situations.
  8. Consult with ICM team members and facilitate access to other health professionals to ensure a unified, multidisciplinary approach to treatment.
  9. Participate with ICM team members in collective in-service training on harm reduction, motivational interviewing, understanding problematic substance use and recovery, integrated treatment, and relapse prevention; support cross-disciplinary learning by consulting, debriefing and modeling.
  10. Participates in an after-hours on-call rotation.
  11. Performs other duties as assigned.

Service Coordinator

  1. Establish a dignifying and purposeful relationship with the client, contacting and getting to know the client as a unique individual, and clarifying the role of the Service Coordinator and client in the service planning process.
  2. Collaborate with client and the ICM team in the development of a comprehensive strengths-based service plan that is reviewed and modified with the client on a regular basis; ensure that the client’s self-identified goals are supported by the ICM team and other relevant services.
  3. Provide, coordinate and monitor services to clients to ensure the client is receiving individualized services in the following areas: housing (including landlord supports), school, training & work opportunities, activities of daily living, health, illness self-management, relapse prevention, money management, advocacy for benefits and access to services, medication support, problem solving, family life & social relationships, nutrition, recreational and leisure activities, transitions between hospital and the community.
  4. Assist the client in self-managing all aspects of their life, including mental illness, substance use and other health conditions by such methods as information and education, coaching, practical problem-solving, and linkages with peer supports, and consumer advocacy groups.
  5. Coordinate and monitor referrals to community services and advocate for client rights re: dignity, access, self-determination, privacy, access to information; as required, initiate and/or participate in case conferences that include the client, family, other informal supports and service providers to ensure coordination of care and resolution of emergent issues.
  6. Provide supports for crisis intervention and prevention by identifying potential crises and implementing preventative plans, responding to crises as they arise (e.g. mental health, physical health, housing), report all crises to the Team Leader, using critical incident forms as required.
  7. Provide supports related to housing including completing paperwork related to tenancy, assisting in packing and transporting belongings and furniture and setting up household, and coaching on landlord relationship, cleaning, and orienting to and connecting with the local community.
  8. Actively participate in building a skilled, cohesive, collaborative staff team, by methods such as demonstrating commitment to program values and principles, resolving conflict and negativity as they arise, assisting in orienting, training and mentoring of all staff, including casuals.
  9. Engage in on-going program planning, development, evaluation and quality improvement activities that facilitate team goal setting, problem solving conflict resolution and collaboration by methods such attending meetings and reviewing team policies, procedures, and communications systems.
  10. Prepare and maintain written and computerized records, compile reports and complete other program documentation, including writing and updating service plans for primary caseload, writing progress notes, completing incident reports, on-call logs, letters, and other documentation
  11. Distribute medication to clients as per established policy and procedure.
  12. Participate in after-hours on-call rotation.
  13. Perform related work as assigned.

Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.


  • Master’s degree in an Allied Health Discipline from a recognized program
  • Eligible for registration with relevant professional association
  • Three (3) years recent related experience providing professional services to individuals who have substance abuse and mental health illness, including two (2) years post-graduate experience, with urban homeless populations with serious mental illness, substance addiction and complex health conditions. Experience with cognitive behavioural, narrative, strength based and relapse prevention practices preferred.
  • Current first aid and CPR
  • Valid B.C. Driver’s Licence and an Acceptable Drivers Abstract. Use of a Personal Vehicle is Required.

Key Skills and Abilities – for supporting people receiving our services

  • Demonstrated understanding of oppression and marginalization, specifically as related to people with experience of a mental illness, addiction, or homelessness.
  • Comprehensive knowledge of psychotherapeutic and counseling skills, including motivational interviewing, cognitive behavioural and narrative therapy
  • Broad knowledge of bio-psycho-social issues that may occur in response to changing mental health and alcohol and/or other drug needs.
  • Broad knowledge of mental health and substance use diagnoses and their interactions.
  • Broad knowledge of DSM IV diagnostic classification system.
  • Broad knowledge of psychopharmacology.
  • Knowledge of the principles of recovery, and recovery models and practice in mental illness and problematic substance use.
  • Knowledge of harm reduction principles and activities.
  • Basic knowledge of other health care disciplines and their role in client care.
  • Basic knowledge of legislation and government policies and procedures that relate to client, including the Residential Tenancy Act and the BC Mental Health Act.
  • Ability to work with individuals from diverse backgrounds and be flexible and creative in providing services
  • Ability to identify and work to increase client strengths, including the use of hope inducing strategies and assisting the client in self-managing their illness and other aspects of their life.
  • Ability to commit to service partnerships and build relationships by providing assistance and support.
  • Ability to effectively and safely resolve crisis situations.
  • Ability to apply knowledge of theory and practice to a case management process.
  • Ability to communicate effectively, both orally and in writing.
  • Listening and information seeking skills that promotes communication and lead to a co-operative approach to problematic client actions and choices; problem solving within a multidisciplinary setting.
  • Ability to work both independently and collaboratively as a member of a multidisciplinary team.
  • Ability to establish workload priorities, adjust to new or unexpected events, problem solve, and deal effectively with conflict situations.
  • Ability to provide consultation and leadership to other ICM team members.
  • Ability to operate a computerized client care information system and word processing, spreadsheet, Internet and e-mail software, and smartphone, and related equipment.Physical ability to perform the duties of the position such as, but not limited to working in all-weather conditions, sitting/driving for long periods, assisting with packing and moving household items, lifting/carrying items up to 30lbs, climbing stairs.