Senior Advisor, Human Resources & Labour Relations

POSITION TITLE: Senior Advisor, Human Resources & Labour Relations
UNION: Excluded
SALARY: $80,000 to $88,500 annually, depending on qualifications and experience
POSITION TYPE: Permanent Full Time


The Senior Advisor, Human Resources & Labour Relations reports to the Director, Human Resources & Labour Relations, and keeps them apprised of HR/LR advisory concerns and priorities. In addition to acting as a partner and advisor to a group of RainCity Housing programs and departments, the Senior Advisor provides advice and support to Human Resources Partners (HRPs), particularly in relation to more complex HR and labour relations matters.

The Senior Advisor is a member of RainCity Housing’s Leadership Team, and monitors the consistency and effectiveness of the Human Resources department’s day-to-day HR/LR strategies and positions. They are an experienced practitioner, with strong communication and collaboration skills, and the capacity to work fully independently on some of RainCity Housing’s most complex and sensitive HR/LR files.


  • Works with the Director, Human Resources & Labour Relations and key stakeholders to create, develop and implement effective organization-wide human resources initiatives, polices and processes
  • Develops collaborative relationships with, and becomes a trusted advisor to, program leadership teams and HRPs
  • Gains insight into the operational and service delivery requirements of the RainCity Housing programs including strategy, long-term goals, staffing/talent levels, opportunities and challenges; identifies and provides strategic human resources solutions
  • Acts as a direct resource to the Senior Leadership Team and senior management in areas of staffing, training, performance management, occupational health and safety, employee wellness, labour relations
  • Works collaboratively with the Senior Leadership Team, senior management and the Manager, Training and Development to identify training needs and to implement training programs; provides input into employee continued learning and professional development curriculum; ensures managers/supervisors are conducting appropriate onboarding processes
  • Provides counseling and advice to the Senior Leadership Team and senior management on performance management processes and issues, such as evaluation, engagement, recognition, coaching, discipline, attendance and termination; ensures processes support the organization to achieve its goals
  • Plays a lead role in Occupational Health and Safety for RainCity Housing programs
  • Provides internal advice, and represents RainCity Housing externally, on some of the organization’s most complex and sensitive matters in the areas of labour relations (including employee discipline), human rights, accommodation, workplace investigations, settlement negotiations, classifications and exclusions, employee privacy, disability management, and return-to-work; stays up-to-date on industry and organizational best practices in these areas
  • Encourages and supports a positive and collaborative labour relations environment by working effectively with the Union and its staff representatives
  • Provides advice and guidance to the Senior Leadership Team, senior management and HRPs pertaining to the interpretation and administration of the RainCity Housing’s various collective agreements, policies and procedures, and employment agreements.
  • Partnering with the Senior Leadership Team and senior management, manages the grievance process, liaising with legal counsel as required; prepares for and participates in arbitrations and mediations; participates in the collective bargaining process as needed
  • Oversees the Human Resources Information System (HRIS) and recommends system improvements; provides reports and statistics to senior management, as requested
  • Plays a lead role in modifying existing program specific policies/procedures as required; advises senior management in implementing changes and advising employees
  • Ensures virtual and hard-copy employee records are current, accurate, complete and secure; controls access to records; ensures proper use and disclosure of employee information per privacy legislation
  • Completes independent projects to design and implement enhanced HR processes and services, or components of more complex projects on behalf of the HR team
  • Supports/backfills HRPs and the Director, Human Resources & Labour Relations, as appropriate and required



  • A level of education, training and experience equivalent to a Bachelor’s degree in a relevant discipline
  • CPHR designation preferred
  • Advanced-level knowledge of HR, LR and disability management principles and practices
  • Working knowledge of applicable legislation and recent developments in workplace law
  • Minimum of 3 years’ experience in HR, labour relations and/or disability management, including a minimum of 2 years of complex labour relations experience
  • Strong advocacy and negotiations skills
  • Non-profit experience is preferred
  • Excellent computer skills in MS Office and HRIS
  • Class 5 driver’s license
  • Ability to understand, communicate and support the mission and values of RainCity Housing, and the models/methods of supporting clients including the principles of Housing First and Harm Reduction
  • An equivalent combination of education, training and experience will be considered


Strategic Thinking

  • Executes HR theory and policy into daily HR practices
  • Understands, interprets, explains and applies relevant municipal, provincial and federal policy, law, regulation and court decisions
  • Ability to continually analyze and evaluate RainCity principles and practices to create innovative HR best practices
  • Ability to move the organization forward, set goals, create and implement action plans, and evaluate the process and results

Problem Solving/Judgement

  • Strong problem solving and conflict resolution skills; can consult effectively with managers to develop solutions to moderately complex organizational and people management issues
  • Effective decision maker; able to assess situations to determine the importance, urgency and risks; able to execute on clear and timely decisions in the organization’s best interests
  • Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities


  • Champions positive working relationships with internal and external stakeholders to achieve the goals of the organization
  • Listens well and encourages open exchange of information and ideas using appropriate communication media
  • Excellent communication skills with the ability to present recommendations clearly, logically and persuasively; and to prepare clear, concise and comprehensive correspondence, reports, studies and other written materials


  • Creates connections, trust and shared meaning with diverse individuals and groups
  • Identifies, establishes and communicates clear and meaningful expectations and outcomes
  • Models core qualities such as honesty, integrity, resilience, and confidence
  • Focuses on stakeholder needs; able to anticipate, understand, and respond to the needs of internal and external stakeholders to meet or exceed their expectations within organizational parameters
  • Demonstrated leadership experience using positive reinforcement, strengths-based feedback and coaching to direct team members, stakeholders and partners
  • Solid leadership skills with the ability to facilitate collaboration, cooperation and coalitions among diverse groups, aimed at improving programs, services and goals
  • Self aware; understands personal assumptions, values, principles, strengths and limitations
  • Understands the need for ongoing personal and professional development; actively seeks opportunities for personal learning, character building and growth
  • Takes responsibility for personal actions, performance and health


Reports to: Director, Human Resources & Labour Relations

Works Closely With: Associate Directors, Program Managers, Assistant Managers, Human Resources Partners

Mentors and advises: Human Resources Partners

Communicates: with a wide variety of people including staff, union representatives, external service providers, government and agency representatives, and representatives of other health and social organizations


  • Corporate office environment as well as program specific environments on occasion
  • Permanent, full-time, salaried position; expected hours are 8 hours/day, 5 days/week; may work periods of overtime as required
  • Excluded position

RainCity offers an excellent benefits package and supportive work environment. Please send your resume and a brief cover letter to:

Attention: Jon Chapnick, Director, HR & Labour Relations 

Please reference the position title and posting # [job2019.171] in the subject of your email.