Relief Support Worker, Coquitlam Shelter & Transitional Housing

POSITION TITLE: Support Worker
PROGRAM: Coquitlam Shelter & Transitional Housing
SALARY: $24.38 (bcgeu grid 34)
SCHEDULE: Casual On Call; all shifts are 8 hours long, approximately: 11:30pm – 7:30am / 7:30am – 3:30pm / 3:30pm – 11:30pm.
START DATE: as soon as possible

to apply, please email resume and cover letter to
please quote competition # job2019.126

Our teams work within an anti-oppression framework that welcomes people back inside with dignity and a genuine curiosity about who they are. Excellent facilitation and engagement skills, creativity and a strong analysis of the impacts of poverty and marginalization are required. We view our programs as an opportunity to promote dignity, social justice and increased citizenship for members of our community who come from a wide variety of backgrounds but who currently do not have a place to call home.

JOB SUMMARY: The  Support Worker provides a range of support services to mental health consumers and /or substance users faced with homelessness and in need of temporary emergency housing. Working closely with members of the shelter team, the Support Worker assesses incoming referrals to the shelter and provides case management services. These services include: appropriate referrals to ongoing community supports, advocating on the client’s behalf in an effort to gain access to appropriate assistance, and generally educating and supporting residents who are dealing with complex bio-psycho-social issues. The Support Worker’s role includes medication administration  clients and assistance with basic First Aid as necessary. The Support Worker is also responsible for the general daily operations of the shelter, including responding to shelter telephones, doorbells and visitors; cleaning of office area, common areas and washrooms; preparing shelter rooms, distribution of health/hygiene products, and maintaining a safe and secure environment for staff and residents.

PROGRAM DESCRIPTION: The 3030 Shelter and Transitional Housing Team provides a range of supports, advocacy, cultural knowledge and community involvement to tenants – low income women and men who also might be coping with the realities of homelessness, substance use, and physical and mental health concerns.  This n purpose-built building provides 30 units of transitional housing and 30 emergency shelter rooms. This is our first major building located outside of the Vancouver area; applicant familiarity with the services in the Tri-Cities area will be an asset.

QUALIFICATIONS: many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:

  • A Diploma in community social services or other relevant training
  • 1 year of related experience with emphasis on mental health, addictions, homelessness and/or social services.
  • Or an equivalent combination of education and experience.
  • Current First Aid and CPR certification.


  • Establish and maintain collaborative relationships
  • Identify and work to increase people’s strengths
  • Work with people using hope-inducing strategies
  • Informally teach harm reduction, life skills
  • Implement client-centred service plans
  • Respond to problematic behaviour using an understanding of the behaviour’s context and function
  • Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
  • Knowledge of mental health diagnoses, medications, treatment and support resources
  • Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
  • Knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, HIV and Hepatitis C.
  • Knowledge of the housing continuum, including supported housing systems and program models for special needs populations
  • Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals.