Program Manager, the Vivian

POSITION TITLE: Program Manager
PROGRAM: the Vivian
POSITION TYPE: Permanent Full Time, 1.0 FTE
UNION: Excluded
SALARY: $70,636 annually
START DATE: As soon as possible
SCHEDULE: General hours are Monday -Friday, 0830hrs-1700hrs; requirement to participate in after hours on call rotation. Schedule must be flexible to meet the needs of the program.

Gender is a bona fide occupational requirement: women (trans, cis), gender diverse, and Two-Spirit applicants only please.

 To apply please send your resume, with a cover letter describing your suitability for this position to:
 Daniele Hurley, Acting Associate Director



The Program Manager oversees program development and the daily operations of the Vivian Program, serving two spirit, trans and cis women who are dealing with the barriers and trauma’s related to substance use, mental health issues, involvement in sex work, and who have histories of housing instability. The Manager develops, implements, monitors and evaluates the program principles, policies and practices. The Manager is responsible for hiring, dismissal, discipline and performance evaluation of direct service staff. The position also provides support and direction for program support workers, ensuring that program mandate, framework, principles, policies and procedures are followed. The Manager plays a lead role service planning, and discharge planning, and oversees all associated duties. The Manager promotes the interests of the tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Manager is part of the leadership team and works closely with other program managers, the Building Operations team and administrative staff.


The Vivian transitional housing program is located on the unceded traditional territories of the Coast
Salish People. The Vivian was created in the fall of 2004 to address a significant gap in housing for
women facing homelessness, mental health issues, substance use, poverty and exposure to violence.
The Vivian uses a strengths based, harm reduction model to assist women in a safe setting that has
the capacity to deal with the complex realities of trauma. The building is staffed 24 hours seven days
a week by women (trans and cis), gender diverse and two-spirit people.


  1. A B.A. in a relevant health discipline or equivalent experienc
  2. Training in supervisory and/or managerial functions.
  3. Four years of recent related experience with women living with a mental health issues,substance use and /or are at risk of being homeless.
  4. One year in a supervisory, preferably managerial, capacity.
  5. Or an equivalent combination of education, training and experience.
  6. Current First Aid and CPR certification.
  7. Class 5 driver’s license.


  1. Plan and direct a transitional housing program for women.
  2. Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation and court decisions governing RainCity Housing’s community housing program;
  3. Present proposals and recommendations clearly, logically and persuasively;
  4. Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials;
  5. Consult effectively with managers to develop solutions to complex organizational and people management issues;
  6. Exercise sound, expert independent judgment within policy guidelines;
  7. Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations;
  8. Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
  9. Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
  10. Knowledge of the strengths-based recovery model for people with a mental illness.
  11. Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies.
  12. Detailed knowledge mental health diagnoses, medications, treatment and support resources
  13. An understanding of best practices associated with supporting sex workers and harm reduction practices.
  14. Knowledge of Indigenous community and health resources.
  15. Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources.
  16. Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
  17. Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
  18. Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.