Program Manager, Chilliwack Trethewey Modular Housing

COMPETITION#: job2020.214
POSITION TITLE: Program Manager
PROGRAM: Chilliwack Trethewey Modular Housing
UNION: Excluded
SALARY: $70,636 annually
TERM: Indefinite
START DATE: as soon as possible
SCHEDULE: Monday-Friday, 8:30am-5:00pm

Schedule must be flexible, there will be times when the Assistant Manager is required to adjust their schedule to meet with staff on evenings and overnights. As per Employment Standards, managers are excluded from the sections of the Act dealing with overtime entitlement.

To apply: please include your resume with a cover letter describing your suitability for this position  and send to:

Sean Spear, Associate Director



The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors and evaluates the program policies, procedures and practices. The Manager is responsible for hiring, dismissal, discipline and performance evaluation of direct service staff. The position also provides support and direction for program support workers, ensuring that program mandate, policies and procedures are followed. The Manager promotes the interests of tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Manager is part of the leadership team and works closely with other program managers, the Building Operations team and administrative staff.


 the Chilliwack Trethewey site is RainCity Housing’s second modular supported housing facility in Chilliwack. It is located at 45888 Trethewey Avenue and will provide 46 units of single room occupancy (SRO) housing to low-income individuals 19 years of age or older who live in the community, have a history of homelessness and who need additional support services to maintain housing. This supported housing program is staffed by a combination of support workers, including an Indigenous Cultural Support Worker and a Peer Services Support Worker. The support workers oversee the front desk, assisting with program area upkeep, managing guests and providing community supports. The building has custodial, home support and facilities management staff. Each unit contains a private bathroom with toilet, shower and sink, as well as a kitchenette. The building has 24 hour/ 7 day a week staffing, with a minimum of two staff working on site to maintain the building, deliver programs, support tenants and ensure a safe environment within the building. The program includes one meal a day, with kitchen facilities and a cook to prepare the dinner meal.


  1. A B.A. in a relevant health discipline or equivalent experience
  2. Training in supervisory and/or managerial functions.
  3. Four years of recent related experience with women living with a mental health issues, substance use and /or are at risk of being homeless.
  4. One year in a supervisory, preferably managerial, capacity.
  5. Or an equivalent combination of education, training and experience.
  6. Current First Aid and CPR certification
  7. Class 5 driver’s license.


  1. Plan and direct a supported housing program;
  2. Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation and court decisions governing RainCity Housing’s community housing program;
  3. Present proposals and recommendations clearly, logically and persuasively;
  4. Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials;
  5. Consult effectively with managers to develop solutions to complex organizational and people management issues;
  6. Exercise sound, expert independent judgment within policy guidelines;
  7. Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations;
  8. Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
  9. Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
  10. Knowledge of the strengths-based recovery model for people with a mental illness.
  11. Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies.
  12. Detailed knowledge mental health diagnoses, medications, treatment and support resources.
  13. An understanding of best practices associated with supporting sex workers and harm reduction practices.
  14. Knowledge of Indigenous community and health resources.
  15. Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources.
  16. Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
  17. Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
  18. Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.