POSITION TITLE: Tenant Support Worker
PROGRAM: the Biltmore
SALARY: $26.42/hour (BCGEU grid 34) + $2.50/hour as a premium for overnight shifts.
TYPE: Permanent, Part-time, 0.6 FTE
SCHEDULE: Thursday-Saturday 12:00am-8:00am; includes 30-minute unpaid meal break
START DATE: As soon as possible
To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “job2021.086” to: Nicola Hendy, Program Manager at the Biltmore, at email@example.com
RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.
RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.
The Support Worker provides a range of supports, serving homeless/at risk individuals, many of whom are living with mental illness, substance use and/or physical health issues. Using a strengths-based model, the Support Worker participates with tenants in the development and implementation of service plans, including: assessment; goal setting, achievement and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery and leisure/recreational supports. The Support Worker works closely and collaboratively with other direct service staff, family and external service providers, advocating for access and rights as needed. The Support Worker also provides daily supports including medication administration, building security, crisis intervention, health and recreational groups and general problem solving.
The Biltmore Housing Program provides 95 units of housing to people who are coping with the realities of homelessness, substance use, and complex physical and mental health concerns. The units are situated on the 3rd-7th floors of the building. All units include bathrooms. One meal will be provided daily, provider to be determined. There are common areas situated on the 7th floor, with some amenities. The building is located at Kingsway and 12th Ave in Vancouver. The program is staffed 24/7 by support workers. The main staffing area is situated in the lobby entrance; at least one support staff must be present at the entryway at all times.
Many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:
- A Diploma in community social services
- Two years of recent, related work experience; emphasis on mental health, addictions, homelessness and/or social services.
- Or an equivalent combination of education, training and experience
- Current First Aid and CPR certification.
- Class 5 driver’s license.
Key Skills and Abilities – for supporting people receiving our services
- establish and maintain collaborative relationships
- identify and work to increase people’s strengths
- work with people using hope-inducing strategies
- informally teach harm reduction, life skills
- implement client-centred service plans
- respond to problematic behaviour using an understanding of the behaviour’s context and function
- Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
- Knowledge of mental health diagnoses, medications, treatment and support resources
- Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
- Knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, HIV and Hepatitis C.
- Knowledge of the housing continuum, including supported housing systems and program models for special needs populations
- Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals.