Permanent PT Front Desk Support Worker, Foxglove Shelter

POSITION TITLE: Front Desk Support Worker
PROGRAM: Foxglove Shelter
SALARY: $26.42/hour (BCGEU grid 34) + $2.50/hour as a premium for night shifts.
TYPE: Permanent, Part-Time, 0.8 FTE​
SCHEDULE: Wednesday-Saturday 11:30pm-7:30am, includes a 30 minute unpaid meal break
START DATE: As soon as possible


Pursuant to the Provincial Health Officer’s Order, the incumbent of this position is required to be fully vaccinated against COVID-19. We will only consider applicants who are fully vaccinated, or who have received an exemption from the Provincial Health Office. Proof of either must be provided in advance of any offer of employment being made. ​​

To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “job2022.146” to: Adina Edwards, Acting Senior Manager at the Foxglove, at


RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.


RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.​​


​Reporting to the Management Team or designate, the Front Desk Support Worker is responsible for the administrative, maintenance, and safety functions of building and provides a range of support services for the participants at Foxglove. The FDSW will be the first point of contact for program participants, guests, service providers, and trades people coming into the building and will enact Foxglove policy and procedures related to safety and building access accordingly. The FDSW will collaborate with program participants and staff to provide a range of services, including guest management, planning, day-to-day physical, emotional, and social supports, life skills assistance, information, and resources. The FDSW may supervise work crews and/or provide direction to volunteers. The FDSW may provide daily supports including, building safety, crisis intervention and prevention, and general problem solving. The FDSW also works collaboratively with other direct service staff, families and with external service providers and government ministries involved in the care and support of program participants.


​The shelter will have 30 beds which consists of separate sides for woman-identified participants and male participants on the other side. Staff will provide three meals a day, there will be a few rooms that can be used for non-binary folks. There will be staff on site twenty-four hours a day over three separate shifts in the building. The folks in this space will have access to indigenous cultural liaisons who will create programing connected to culture and build relationships with participants. There will be peer support specialist available seven days a week as well. There will be a medication program for the residents of the shelter for those who chose to use this service. The shelter will have a wide range of referral streams that are not just limited to the coordinated access through BCH.


many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:

· A Diploma in community social services

· Two years of recent, related work experience, including working with women with an emphasis on mental health, addictions, homelessness and/or social services.

· Or an equivalent combination of education, training and experience.

· Current First Aid and CPR certification


Key Skills and Abilities – for supporting people receiving our services

· Ability to apply an analysis and knowledge of women’s issues within a feminist framework, including mental illness, substance use, sexual health, exposure to violence.

· Ability to establish and maintain collaborative relationships with women program participants

· Ability to identify and work to increase program participant strengths

· Ability to work with program participants using hope-inducing strategies

· Ability to implement program participant-centred service plans

· Ability to respond to problematic behaviour using an understanding of the behaviour’s context and function

· Ability to support life-skills

· Ability to create, facilitate and assist with peer-based in house programming

· Ability to analyze problems and develop effective solutions

· Ability to administer medications as per The Foxglove policies and procedures

· Ability to effectively and safely resolve crisis situations

· Ability to work independently and with minimal supervision

· Ability to collaborate with staff team and external services

· Ability to constructively resolve conflict with co-workers, management and external services

· Ability to communicate effectively both in writing and verbally

· Ability to organise and prioritise duties

· Ability to operate office equipment including computers

· Physically able to carry out the duties of the position

· Sound knowledge of women-centred services.

· Basic sound knowledge of mental health diagnoses, medications, treatment and support resources

· Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.

· Basic sound knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, including HIV and Hepatitis C.

· Knowledge of the housing continuum, including market, subsidized and supported housing systems, including program models for special needs populations

· Demonstrates understanding of oppression and marginalization specifically related to the experience of women, mental health consumers and substance users, the aboriginal community, and other marginalized women


Specific Front Desk Support Worker Duties:

1. Performs administrative functions such as operating building communications systems, maintenance of all front desk procedures and systems, related record keeping, and data-basing.

2. Maintains safety for the building and the participants by enacting Foxglove guest policies and procedures.

3. Ensure the building environment is safe and comfortable by: monitoring building access points and security system.

4. Working with the Facilities Operations Coordinator provides instructions and direction to work crews, and/or provides direction to volunteers.

5. Receives supplies, checks invoices against orders and goods received, stores and distributes supplies.

6. Provide Crisis intervention work: Mental health de-compensations (including suicidal crises), or physical health crises (including violence, sexual assaults): ensuring tenant safety while calling relevant emergency services. Non-Violent Crisis Intervention: respond to verbal aggression calmly, patiently, non-judgmentally, and non-personally; creating acceptable options for tenant(s); calling police when unable to de-escalate the situation and the safety of the program participant, children or others is in question. Reporting all crises to the management team.

7. Communicate, coordinate and collaborate with other service providers involved in the care and support of the program participants, including other RainCity Housing workers/programs, mental health professionals, substance use services, workers from government ministries, community outreach workers and health care providers.

8. Assist in-coming and out-going program participants in all issues associated with a transition of residency, introduction to new community and new support services.

9. Clean offices, common areas, and washrooms, including sweeping/mopping, dusting, washing dishes, washing fixtures; clean other areas as needed or directed in the absence of maintenance staff; liaise with maintenance staff; order supplies; put away and assist with food donations

10. Actively participate in building a skilled, cohesive, collaborative staff team, including demonstrating commitment to program polices; resolving conflict and negativity as they arise; assisting in orientating, training and mentoring to all staff, including casuals.

11. Administer basic first aid and/or CPR.

12. Reports concerns about child abuse/neglect in consultation with the management team and in accordance with the law and RainCity Housing and Support Society’s policy regarding reporting suspicions of child abuse and neglect.

13. Performs other related duties as assigned