Permanent FT ICM Chilliwack Co-Lead (Manager)

POSITION TITLE: ICM Chilliwack Co-Lead (Manager)
PROGRAM: ICM Chilliwack
UNION: Excluded
SALARY: $35.33 hourly/$73,486.40 annually
TYPE: Permanent Full-time, 1.0 FTE, 40 Weekly Hours
SCHEDULE: General hours are Monday-Friday, 8:00am-4:30pm; requirement to participate in after hours on call rotation. Schedule must be flexible to meet the needs of the program.
START DATE: As soon as possible

Pursuant to the Provincial Health Officer’s Order, the incumbent of this position is required to be fully vaccinated against COVID-19. We will only consider applicants who are fully vaccinated, or who have received an exemption from the Provincial Health Office. Proof of either must be provided in advance of any offer of employment being made.

To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “job2022.219” to: Sean Spear, at


RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.


RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.


The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors and evaluates the program policies, procedures and practices. The Manager is responsible for hiring, dismissal, discipline and performance evaluation of direct service staff. The position also provides support and direction for program support workers, ensuring that program mandate, policies and procedures are followed. The Manager promotes the interests of tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Manager is part of the leadership team and works closely with other program managers, the Building Operations team and administrative staff.


The Chilliwack Intensive Case Management Team (Chilliwack ICM Team) is a Housing First outreach program serving the Chilliwack and surrounding area.

This team is a co-lead team and joint initiative between Fraser Health and RainCity Housing as a team comprised of clinicians such as nurses and counsellors, physicians, psychiatrist and housing outreach workers that include Indigenous and peer specialists. The RainCity staff on the team will include a co-lead (Manager), four outreach workers, a trauma counsellor and an Indigenous peer services worker. Fraser Health staff on the team will include a co-lead (Coordinator), three nursing staff, a counsellor and an office administration staff.

The goal of the Chilliwack ICM program is to support our program participants acquire and maintain housing, and live a safe, healthy and stable life in their community. We are a client centered, strength-based, program, valuing the skills, capacity and potential of individuals and working in collaboration with them to help them do things for themselves.


  1. A B.A. in a relevant health discipline
  2. Experience working on an outreach based clinical team is required
  3. Training in supervisory and/or managerial functions.
  4. Four years of recent related experience with women living with a mental health issues, substance use and /or are at risk of being homeless.
  5. One year in a supervisory, preferably managerial, capacity.
  6. Or an equivalent combination of education, training and experience.
  7. Current First Aid and CPR certification
  8. Class 5 driver’s license.


  1. Plan and direct a supported housing program;
  2. Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation
  3. and court decisions governing RainCity Housing’s community housing program;
  4. Present proposals and recommendations clearly, logically and persuasively;
  5. Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials;
  6. Consult effectively with managers to develop solutions to complex organizational and people management issues;
  7. Exercise sound, expert independent judgment within policy guidelines;
  8. Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations;
  9. Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
  10. Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
  11. Knowledge of the strengths-based recovery model for people with a mental illness.
  12. Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of
  13. change, harm reduction, motivational interviewing and relapse prevention and intervention strategies.
  14. Detailed knowledge mental health diagnoses, medications, treatment and support resources
  15. An understanding of best practices associated with supporting sex workers and harm reduction practices.
  16. Knowledge of Indigenous community and health resources.
  17. Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources.
  18. Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
  19. Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
  20. Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.