*Please note transportation reality: for those living in Vancouver, please note that this is a 2 hour commute on transit. For those living in the Tri-Cities/Pitt Meadows/Maple Ridge area, the commute is under an hour depending on where you live.
POSITION TITLE: Outreach Worker
PROGRAM: Maple Ridge ICM Team
SALARY: $22.77 to start
Job and Program Summary:Reporting to the Intensive Case Management (ICM) Team Leader or designate, the Outreach Worker (OW) provides a range of service coordination and case management services to assist ICM participants to live successfully in the community. The OW collaborates with the participant and the ICM team to determine appropriate care to meet individual needs and situational requirements. The OW provides participants with education, counseling, support and advocacy in order to assist participants in effectively obtaining service from the ICM team staff, external service providers and community resources. The OW also provides a variety of supports to assist participants living with mental health / substance use—such as emotional and social supports, life skills assistance, information, resources, and demonstrations.
The OW also provides crisis intervention, budgeting and assistance with tenancy issues. As ICM follows the Housing First model, supporting participants through evictions and moves is also a core component of the work, ensuring that learning and skills from each housing placement are not lost. They also perform Service Coordination duties for a group of approximately 15 ICM participants, maintaining oversight to ensure that participants’ self-identified goals for recovery and community integration are supported by appropriate services and practices, consistent with the values of self-determination/choice and harm reduction. Working in collaboration with the other members of the ICM team, the OW coordinates the provision of ICM services for participants served by the team members in their area of specialization. Services are provided in any environment including: the streets, shelters, hospitals, and participants’ homes.
This position requires participation in an afterhours on-call rotation. A valid B.C. Driver’s License, an acceptable drivers abstract and as use of a reliable personal vehicle is required (no exceptions).
Staff must have the physical ability to perform the duties of the position such as, but not limited to working in all-weather conditions, sitting/driving for long periods, assisting with packing and moving household items, lifting/carrying items up to 30lbs, climbing stairs.
Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.
Qualifications: many forms of education and experience are valued, including volunteering and lived experience of mental health/ addictions/homelessness; minimum education and experience includes:
- A Diploma in community social services.
- Two years of recent, related work experience with an emphasis on mental health, addictions, homelessness and/or social services, including one year of service planning experience
- Or an equivalent combination of education, training and experience.
- Current First Aid and CPR certification.
- Class 5 Drivers License required.
- A clear criminal record check for working with Children and Vulnerable Adults, or the ability to get one, is required for this position.
Key Skills and Abilities – for supporting people receiving our services
- Knowledge of principles of community integration for people living with a mental illness.
- Knowledge of the principles of recovery in mental illness and problematic substance use.
- Knowledge of harm reduction principles and activities
- Basic knowledge of diagnoses, treatment and support resources in the areas of mental illness, substance use, physical health, including HIV and Hepatitis C.
- Basic knowledge of psychopharmacology
- Basic knowledge of counseling skills, including motivational interviewing principles.
- Basic knowledge of other health care disciplines and their role in client care.
- Basic knowledge of legislation and government policies and procedures that relate to client, including the Residential Tenancy Act and the BC Mental Health Act.
- Demonstrated understanding of oppression and marginalization, specifically as related to people with experience of a mental illness, addiction, or homelessness.
- Ability to work with individuals from diverse backgrounds in a downtown environment and be flexible and creative in providing services
- Ability to identify and work to increase client strengths, including the use of hope inducing strategies and assisting the client in self-managing their illness and other aspects of their life.
- Ability to commit to service partnerships and build relationships by providing assistance and support.
- Ability to effectively and safely resolve crisis situations
- Ability to apply knowledge of theory and practice to a case management process.
- Ability to communicate effectively, both orally and in writing.
- Listening and information seeking skills that promotes communication and lead to a co-operative approach to problematic client actions and choices; problem solving within a transdisciplinary setting.
- Ability to work both independently and collaboratively as a member of a transdisciplinary team.
- Ability to establish workload priorities, adjust to new or unexpected events, problem solve, and deal effectively with conflict situations.
- Ability to provide consultation and leadership to other ICM team members.
- Ability to operate office equipment including computers
- Physical ability to perform the duties of the position.
To apply, please send resume and cover letter to firstname.lastname@example.org