Manager, LGBTQ2S+ Youth Housing

POSITION TITLE:  Program Manager
PROGRAM:  LGBTQ2S+ Youth Housing First Program
UNION:  Excluded
SALARY:  $64,400- $72,450
SCHEDULE:  Monday -Friday 0830hrs-1700hrs; requirement to participate in after hours on call rotation.         
TERM:  Temporary
START DATE:  As soon as possible

To apply, please email resume and cover letter by midnight April 28, 2019 to Mandy Hardwick, Senior Manager at: 
fax: 604-662-7023
drop off: 616 Powell St, Vancouver BC


 Reporting to the Senior Manager, the Program ManagerLGBTQ2S+ Youth Housing First Program oversees program development and daily operations of the RainCity LGBTQ2S+ Team staff. The Program Manager develops, implements, monitors and evaluates program outcomes, principles, policies and practices. The Program Manager is responsible for hiring, firing, discipline and performance evaluation of direct service staff. The position also provides support and direction for program workers, ensuring the program mandate, principles, policies and procedures are followed. The Program Manager plays a lead role in client service and discharge planning and oversees all associated duties. They promote the program in the community and ensure the program is maximally integrated and coordinated with other systems of care. Please note the Program Manager also delivers direct service to participants and carries a case load. The Program Manager works closely with other program managers, administrative staff, and senior management.


Applicants with knowledge of Queer Theory and strong relationships with the LGBTQ2S+ community are encouraged to apply.

The LGBTQ2S+ Youth Housing First Program is a Housing First program providing outreach services to youth between the ages of 18 to 24 who are identified as chronically or episodically homeless and identify under the spectrum.

We are aligned with the five principles of Housing First, working with youth where they are at in their lives. Our outreach services include providing:

  • Housing supports through a housing subsidy program offered by BC Housing. The individual determines the level of support they want and the community and environment they want to live in.
  • Educational supports.
  • Community engagement specific to LGBTQ2S+ youth.
  • Connection to LGBTQ2S+ health care and the trans specialty program.

There are various funders of the program. Our housing partners include market housing landlords, BC Housing, Atira, Lookout Housing, BYRC and PCRS.

Our program goals are to create links in the community for the youth, connect them to the services they need and once they are independent and stabilized in their community of choice, to step out of the way. Using a strengths-based approach we support youth to develop their strengths, achieve their goals and develop life skills. Our indicator of success is when a youth determines they are ready to be on their own. and have been familiarized and connected with community and the supports and services they need. We believe the more people you know the safer they may be.

For more information on the program please see the programs page on this website.



Manages day to day operations at the LGBTQ2S+ Team, provides reports as necessary and ensures quality/risk management activities are developed, implemented and adhered to. Maintains and submits payroll and prepares annual program operating budgets. Other duties as required.

Human Resources & Labour Relations

Oversees the hiring and supervision of direct reports including evaluation, discipline and dismissal. Manages scheduling and ensures the program is properly resourced. Builds capacity of the team by implementing HR processes for orientation, training, development and performance appraisals. Participates in the development and implementation of essential service plans, performs bargaining unit staff duties during a strike or lockout and represents RainCity in labour/management meetings as required. In conjunction with HR, ensures the workplace meets all health and safety guidelines and regulations.


Supervises daily operations of the LGBTQ2S+ Team, ensuring adherence to program principles, practices, polices and procedures. Ensures delivery is aligned with the program model and recommends changes as needed based on best practice research. Participates in the development, implementation and evaluation of all corporate strategic goals and objectives as a member of the leadership team. Promotes the interests of clients and programs with other systems of care, external service partners, community resources and client families. Ensure medication administration program follows established medication policies and procedures. Ensures client selection, service planning and discharge planning are consistent with program mandate, and provides supportive counselling to clients is crisis situations. Direct service provision and community outreach to clients is an expected duty of this position.

Position Qualifications

 An undergraduate degree in a relevant health discipline, or equivalent experience. Training in supervisory and/or managerial functions. Four years of recent, related experience with individuals living with a mental illness; one year in a supervisory/managerial capacity. Understanding of and ability to apply relevant laws, collective agreements and RainCity policies. Ability to support and coach front-line staff. Ability to exercise independent judgement and discretion within policy guidelines. Ability to exercise tact and diplomacy in dealing with sensitive, complex and confidential issues. Willingness to make space for Indigenous cultural learning, knowledge and teachings. Knowledge of or experience with models, principles, and resources related to: substance use, bio-psychosocial additions model including the transtheoretical model of change, harm reduction, motivational interviewing relapse prevention and intervention strategies, mental health strengths-based recovery model, diagnoses, medications, treatment and support resources. Knowledge of or experience with relevant physical health issues, housing continuum, BC Mental Health Act and the BC health care and social services system. Current First Aid and CPR certification, class 5 drivers license with a reasonable driving history and full time access to a reliable vehicle for use at work . Or an equivalent combination of education, training and experience.