Manager, Information Systems

POSITION TITLE:  Manager, Information Systems
UNION:  Excluded
SALARY:  $77,920- $87,660
SCHEDULE:  Monday -Friday 9:00am-5:00pm, as well as on call responsibilities.
START DATE:  As soon as possible

To apply, please email resume and cover letter by midnight April 19, 2019 to Charity Headley, Human Resources Partner
fax: 604-662-7023
drop off: 616 Powell St, Vancouver BC


The Manager, Information Systems provides leadership to identify, select and implement technology solutions that align with the organization’s strategic direction. Reporting to the Executive Directors and working closely with the senior management team, the Manager, Information Systems determines information system and technology requirements for the entire organization, researching and anticipating current and future needs and providing guidance, support and services aligned to those needs. This role ensures the organization’s mission and values are integrated into the design, development and implementation of information technology systems.

The Manager, Information Systems balances a mix of strategic, operational and administrative priorities to ensure information technology systems further the organization’s goals, increase efficiency, enhance workflows, improve employee satisfaction, and support decision-making at all levels of the organization. In addition, this role is responsible for managing the day-to-day operations of the department including infrastructure, administration of systems, networks, project management, technical support, and leadership of the IS team.



Leads long-range strategic and operational planning for IS architecture, systems and solutions, by defining scope, estimating required resources and prioritizing for projects that support the strategic business objectives of RainCity Housing. Researches, analyzes, proposes, designs, implements, monitors and evaluates IS infrastructure solutions. Benchmarks, analyzes, and makes recommendations for the improvement and growth of the IT infrastructure, systems and applications, identifying new strategies to increase efficiency, enhance workflow, improve employee satisfaction, and provide information to improve decision-making at all levels in the organization. Consults with staff, management, outside resources, vendors, consultants, and finance to find the best fit IS solutions for RCH. Leads project management and coordination, including definition of scope and requirements, resourcing, budgeting, work planning, testing strategy, change management strategy, technical requirements, and training and documentation requirements. Establishes IS metrics to measure performance relative to cost, value creation and employee satisfaction in key operational areas. Ensures consistency and adherence to privacy policies, practices and services delivery. Manages implementation of IS solutions; monitors and reports project status to senior management. Develops policies, procedures, and standards to ensure system integrity and security access for all users; ensures the maintenance of system documentation. Ensures quality, accuracy, security, privacy, compliance and integrity of data, hardware and software, whether in-house or externally supported. Assesses risks to security, and develops policies, procedures and contingency plans to minimize the effects of security breaches. Oversees provision of technical support services for IS system components and IS infrastructure such as hardware, software and critical systems. Provides oversight to daily operational events such as back-ups, event and error logs, connectivity verification. Negotiates and administers vendor contracts and service agreements and analyzes licensing agreements, ensuring they are meeting the needs, security, communication and contractual obligations of RCH

Human Resources/ Administrative

Responsible for the hiring, evaluation, professional development, discipline and dismissal of the Information Systems team. Provides leadership to the IS team by implementing and leading processes for coaching, development, and performance appraisal. Participates in the development and implementation of essential service plans, as a member of the senior leadership team. Represents RainCity as the employer in labour/management meetings as required; performs bargaining unit staff duties during a strike or lockout. Develops and proposes the annual budget for IS services; monitors and reports expenditures. Establishes criteria and prioritize information technology needs within the allocated budget and oversees the development of project plans to deliver on priorities. Other related projects or duties, as assigned


Bachelor’s degree in Computer Science or Informational Technology. Project Management experience preferred. Minimum of 7 years of information technology experience including expertise in networking, Microsoft Windows 7/10/Server 2008 and 2012, Helpdesk and Project Management. Minimum of 3 years of leadership skills experience with the proven ability to mentor and support the professional development of others. Non-profit experience is preferred. An equivalent combination of education, training and experience will be considered. Ability to understand, communicate and support the mission and values of RainCity Housing, and the models/methods of supporting clients including the principles of Housing First and Harm Reduction.


Strategic Thinking

Makes strategic planning decisions crucial to formulating and achieving operational objectives. Translates theory and principles into workplace systems that ensure alignment of daily practices. Understands, interprets, explains and applies relevant municipal, provincial and federal policy, law, regulation and court decisions specific to IT security and data collection/storage. Ability to continually analyze and evaluate RainCity principles and practices to create innovative IT best practices. Ability to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.

Problem Solving/Judgement

Strong problem solving and conflict resolution skills; can consult effectively with managers to develop solutions to moderately complex organizational and people management issues. Effective decision maker; able to assess situations to determine the importance, urgency and risks; able to execute on clear and timely decisions in the organization’s best interests. A self-started; able to anticipate and meet needs before they arise. Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.


Champions positive working relationships with internal and external stakeholders to achieve the goals of the organization. Listens well and encourages open exchange of information and ideas using appropriate communication media. Excellent communication skills with the ability to present recommendations clearly, logically and persuasively; and to prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.


Creates connections, trust and shared meaning with diverse individuals and groups. Identifies, establishes and communicates clear and meaningful expectations and outcomes. Models core qualities such as honesty, integrity, resilience, and confidence. Focuses on stakeholder needs; able to anticipate, understand, and respond to the needs of internal and external stakeholders to meet or exceed their expectations within organizational parameters. Demonstrated leadership experience using positive reinforcement, strengths-based feedback and coaching to direct team members, stakeholders and partners. Solid leadership skills with the ability to facilitate collaboration, cooperation and coalitions among diverse groups, aimed at improving programs, services and goals. Self aware; understands personal assumptions, values, principles, strengths and limitations. Understands the need for ongoing personal and professional development; actively seeks opportunities for personal learning, character building and growth. Takes responsibility for personal actions, performance and health.