Manager, ICM Team, Chilliwack

POSITION TITLE: Program Manager
PROGRAM: Chilliwack Intensive Case Management (ICM) Team
UNION: Excluded
SALARY: $56,231- $70,288, depending on qualifications and experience
SCHEDULE: Monday to Friday, 0800hrs – 1600hrs. Weekend and afternoon shifts may be required on occasion. Administrative On-Call will be required.
START DATE: As soon as possible

To apply, please email resume and cover letter to Laura Caron, Director of Clinical Services at:


Reporting to the Director of Clinical Services, the Program Manager, Intensive Case Management (ICM) Team oversees program development and daily operations of the RainCity ICM Team staff. The Program Manager develops, implements, monitors and evaluates program outcomes, principles, policies and practices.

The Program Manager is responsible for hiring, firing, discipline and performance evaluation of direct service staff. The position also provides support and direction for program  workers, ensuring the program mandate, principles, policies and procedures are followed.

The Program Manager plays a lead role in client service and discharge planning and oversees all associated duties. They promote the program in the community and ensure the program is maximally integrated and coordinated with other systems of care.

The Program Manager works closely with other program managers, administrative staff, and senior management.


The Chilliwack Intensive Case Management Team (Chilliwack ICM Team) is a Housing First outreach program serving the Chilliwack and surrounding area.

This team is a co-lead team and joint initiative between Fraser Health and RainCity Housing as a team comprised of clinicians such as nurses and counsellors, physicians, psychiatrist and housing outreach workers that include Indigenous and peer specialists. The RainCity staff on the team will include a co-lead (Manager), four outreach workers, a trauma counsellor and an Indigenous peer services worker. Fraser Health staff on the team will include a co-lead (Coordinator), three nursing staff, a counsellor and a office administration staff.

The goal of the Chilliwack ICM program is to support our program participants acquire and maintain housing, and live a safe, healthy and stable life in their community. We are a client centered, strength-based, program, valuing the skills, capacity and potential of individuals and working in collaboration with them to help them do things for themselves.



Manages day to day operations at the Chilliwack ICM Team, provides reports as necessary and ensures quality/risk management activities are developed, implemented and adhered to. Maintains and submits payroll and prepares annual program operating budgets. Other duties as required.

Human Resources & Labour Relations

Oversees the hiring and supervision of direct reports including evaluation, discipline and dismissal. Manages scheduling and ensures the program is properly resourced. Builds capacity of the team by implementing HR processes for orientation, training, development and performance appraisals. Participates in the development and implementation of essential service plans, performs bargaining unit staff duties during a strike or lockout and represents RainCity in labour/management meetings as required. In conjunction with HR, ensures the workplace meets all health and safety guidelines and regulations.


Supervises daily operations of the Chilliwack ICM Team, ensuring adherence to program principles, practices, polices and procedures. Ensures delivery is aligned with the program model and recommends changes as needed based on best practice research. Participates in the development, implementation and evaluation of all corporate strategic goals and objectives as a member of the leadership team. Promotes the interests of clients and programs with other systems of care, external service partners, community resources and client families. Ensure medication administration program follows established medication policies and procedures. Ensures client selection, service planning and discharge planning are consistent with program mandate, and provides supportive counselling to clients is crisis situations. Direct service provision and community outreach to clients is an expected duty of this position.

Position Qualifications

An undergraduate degree in a relevant health discipline, or equivalent experience. Training in supervisory and/or managerial functions. Four years of recent, related experience with individuals living with a mental illness; one year in a supervisory/managerial capacity. Understanding of and ability to apply relevant laws, collective agreements and RainCity policies. Ability to support and coach front-line staff. Ability to exercise independent judgement and discretion within policy guidelines. Ability to exercise tact and diplomacy in dealing with sensitive, complex and confidential issues. Willingness to make space for Indigenous cultural learning, knowledge and teachings. Knowledge of or experience with models, principles, and resources related to: substance use, bio-psychosocial additions model including the transtheoretical model of change, harm reduction, motivational interviewing relapse prevention and intervention strategies, mental health strengths-based recovery model, diagnoses, medications, treatment and support resources. Knowledge of or experience with relevant physical health issues, housing continuum, BC Mental Health Act and the BC health care and social services system. Current First Aid and CPR certification, class 5 drivers license with a reasonable driving history and full time access to a reliable vehicle for use at work . Or an equivalent combination of education, training and experience.