Indigenous Cultural Liaison Support Worker, the Vivian

POSITION TITLE: Indigenous Cultural Liaison Support Worker
PROGRAM: the Vivian
UNION: BCGEU
SALARY: $24.38 (bcgeu grid 34).
POSITION TYPE: Permanent Full-Time, 1.0 FTE
START DATE: as soon as possible
SCHEDULE: Friday-Tuesday 3:30pm-11:30pm; with a half hour unpaid meal break.
Attendance to staff meetings is mandatory and schedule will be accommodated to ensure attendance without a loss of hours or rest days

To apply, please quote competition # 287 and send cover letter and resume to: alindley@raincityhousing.org
Drop off: 616 Powell St, Vancouver BC
Fax: 604-254-3703

*Indigenous ancestry/identity is a bona fide occupational requirement for this position: Indigenous (First Nations, Native American, Metis, Inuit) staff only please*

*Gender is a bona fide occupational requirement: women (trans, cis), gender diverse, and Two-Spirit staff only please*

Job Summary: The Indigenous Cultural Liaison Support Worker (ICL) consults with Indigenous clients to provide/connect them with a range of Indigenous specific supports in the community. These can include, but are not limited to, cultural activities, outside organizational supports, and agencies that assist in navigating the health and/or court systems. They provide the Indigenous lens through which all work with Indigenous clients should pass through as well as a range of activities and community integration assistance for homeless/at-risk people living with a mental health diagnosis and/or substance use.

In addition to these Indigenous specific supports, the ICL provides daily supports to all program participants, both Indigenous and non-Indigenous, including: medication administration, building security, crisis intervention, building maintenance, front line overdose response.

Using a culturally informed model that is rooted in harm reduction, the ICL walks alongside clients in their self-identified and self determined goals for healing, culture, and community integration; while advocating for access and rights as needed. Reports to Managers of Indigenous Services and Program Manager.

Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. Indigenous ancestry/identity is a bona fide occupational requirement for this position: Indigenous (First Nations, Native American, Metis, Inuit) staff only please.

Program Summary:  The Vivian is a minimal barrier housing program in Vancouver specifically designed for women living with concurrent mental illness, addiction and other challenges. The facility was developed in response to the unique needs of women and is women-only, including both residents and staff. It offers a minimal barrier, high tolerance environment and follows a harm reduction/health promotion philosophy. The Vivian screens women in (not out) of the program based on the complexities of their needs, histories and behaviours. The program is flexible, non-judgmental and responsive to the unique challenges faced by homeless women.

Qualifications: many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:
• A Diploma in community social services.
• One year of recent, related work experience with an emphasis on mental health, addictions, homelessness and/or social services.
• One year of recent, related work experience with people with a mental illness who are in recovery from addiction
• Or an equivalent combination of education, training and experience.
• Current First Aid and CPR certification.

Indigenous Cultural Liaison Key Skills and Abilities – for supporting people receiving our services
• Experience helping folks navigating paths to self-identified healing and working with tenants using culturally informed strategies.
• Knowledge of the holistic addictions model including stages of change and harm reduction, cultural pillars of healing and cultural forms of medicine
• Knowledge of legislation and regulations related to Indigenous persons, including residential schools, the 60’s scoop, the Indian Act, child and family welfare system; knowledge of indigenous cultures, services, ways of healing and recovery
• Fostering awareness and understanding of the cultural context of trauma related addiction/MH among Indigenous
community members – work to create paths to healing
• Perform other duties as assigned

ICL Specific Job Duties:
• Research/connect individual and group supports for indigenous tenants regarding indigenous ways of understanding healing and recovery, indigenous services and resources, and indigenous culture. To actively plan, arrange and seek out these relationships while on shift in coordination the program team and manager.
• Walk beside indigenous tenants as they connect with community and cultural events and build supports with the tenant such as Elders. Connect with supports available through the Cultural Safety Working Group and Indigenous Cultural Liaison Managers and ICL Community Building group at RainCity.
• Collaborate with additional ICL supports in the site around planning and running the programming.
• Assist with creating an effective and supportive connection between the Indigenous/non-Indigenous service providers and community supports and tenants. Advocate for tenants as needed.
• Assists to build connection to the greater community to promote healing and wellness beyond RCH building to foster
connection circle of care and support
• Orientate new tenants to the role of the ICL and familiarize them with cultural services
• Perform related work as assigned
Key Skills and Abilities – for supporting people receiving our services
• Ability to create collaborative relationships with tenants, identify and work to increase tenant strengths and put in place tenant-centred service plans.
• Ability to apply an analysis and knowledge of women’s issues within a feminist framework, including mental illness, substance use, women’s sexual health, exposure to violence.
• Sound knowledge of women-centred services.
• Ability to respond to problematic behaviour using an understanding of the behaviour’s context and function
• Ability to analyze problems and develop effective solutions, effectively and safely resolve crisis situations and informally teach life-skills.
• Ability to work independently and with minimal supervision, collaborate with staff team and external services, and
constructively resolve conflict with co-workers, management and external services.
• Ability to organize/prioritize duties, operate office equipment, including computers, and communicate effectively both verbally and in writing.
• Physically able to carry out the duties of the position
• Basic sound knowledge of mental health diagnoses, medications, treatment and support resources and knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
• Knowledge of the holistic addictions model including stages of change and harm reduction, cultural pillars of healing and cultural forms of medicine.
• Basic sound knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, including HIV and Hepatitis C.
• Knowledge of the housing continuum, including market, subsidized and supported housing systems, including program models for special needs populations
• Demonstrates understanding of oppression and marginalization, specifically as related to chronically homeless
individuals

Specific Job Duties:
• Establish a working relationship with the tenant, contacting and getting to know the tenant as a unique individual.
• As a member of the staff team, participate in strengths-based service planning, including assessment, goal setting,
achievement and review, resource acquisition, and monitoring in the areas of daily living, financial,
vocational/educational, social supports, health (mental health, substance use, physical health), housing, culture and
leisure/recreational.
• Promote the interest of tenants and the program with community resources and tenant families by building relationships, communicating, collaborating, advocating and participating in case conferences.
• Fostering awareness and understanding of the cultural context of trauma related addiction/MH among Indigenous
community members – work to create paths to healing.
• Crisis intervention and prevention work, including identifying potential crises and implementing preventative plans; responding to crises as they arise (mental health, physical health, non-violent crisis intervention); Report all crises to the Supervisor or Program Manager, using critical incident forms as required.
• Assist tenants in maintaining a clean apartment, including encouraging and teaching life skills, cleaning, bagging and washing belongings, arranging for new furniture. liaising with home support and pest control workers,
• Actively participate in building a skilled, cohesive, collaborative staff team, including demonstrating commitment to program principles; resolving conflict and negativity as they arise; assisting in orienting, training and mentoring of all staff, including casuals. Create space for indigenous staff to be a part of orientation for new staff and tenants
• Coordinate tenant centered groups or circles, to encourage wellness and healing. Connect tenants to other service
providers/agencies that provide these services.
• As required, supervise tenant peer workers, including selection, training, monitoring and skill enhancement.
• As required, administer daily medications to tenants as per program medication policies.
• Perform tasks associated with tenant selection, including completing applications, interviewing applicants, point-scoring applications, obtaining third-party information in support of applications, and selecting tenants.
• Assist in-coming and out-going tenants with all issues associated with a transition of residency, including landlord
notification, re-directing rent cheques, securing or re-funding security deposits, introduction to new community and new support services. Transport tenants and belongings when necessary.
• Monitor guests and safety of the building.
• In collaboration with supervisor or manager, create and implement plans for healing and cultural connection through a variety of learning methods including workshops, in-services, reading, requesting feedback/coaching on performance. Ensure that worker has a personal plan for self-care and committed to continuous learning.
• Complete paperwork and documentation including: Timesheets, log entries, interventions and contacts, intakes and assessments, goal creation, service plans, client satisfaction surveys, and program reports as required.
• Clean offices, common areas, and washrooms, including sweeping/mopping, dusting, washing dishes, washing fixtures; clean other areas as needed or directed in the absence of maintenance staff; liaise with maintenance staff; order supplies.
• Attend ICL Community Gathering meetings and trainings.
• Perform other related duties as assigned.