Indigenous Cultural Liaison Support Worker, ICM Team, Maple Ridge

To apply, please send resume and cover letter to Please quote competition #133

POSITION TITLE: Indigenous Cultural Liaison Support Worker
PROGRAM: Housing First Clinical ICM Team, Maple Ridge
SALARY: $24.38 (bcgeu grid 34)
POSITION TYPE: Permanent Part-Time, 0.9 FTE
START DATE: as soon as possible
SCHEDULE: This position requires the person to work a rotating combination of day (8:30am-4:30pm) and evening (12:30pm-8:30pm) shifts and to work a share of weekends. Includes 30 minute unpaid meal break

Transportation: Transit reality for those living in Vancouver; please note that this is a 2 hour commute on transit. For those of you living in the Tri-Cities/Pitt Meadows/ Maple Ridge area – the commute is under an hour depending on where you are living. Please be sure you have a reliable source of transportation to make it to work on time

Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects that diversity. This position is meant for folks who identify as Indigenous (First Nations, Native American, Inuit, and Metis).

Position Summary: Using a culturally informed model that is rooted in harm reduction, the ICL provides an Indigenous lens within our work and walks alongside clients in their self-identified and self-determined goals for healing, culture, and community integration; while advocating for access and rights as needed. The Indigenous Cultural Liaison Support Worker (ICL) consults with Indigenous clients to provide/connect them with a range of Indigenous specific supports in the community. These can include, but are not limited to, cultural activities, outside organizational supports, and agencies that assist in navigating the health and/or court systems. In addition to these Indigenous specific supports, the ICL provides daily outreached based case management supports to program participants, both Indigenous and non-Indigenous. This includes collaborating with the participant and the ICM team to determine appropriate care to meet individual needs and situational requirement and then providing participants with supports required supports to achieve their goals. In order to assist participants in effectively obtaining service from the ICM team staff, external service providers and community resources supports offered by staff may include, but are not limited, to case management, client transportation, skills demonstration/education, money management, community integration supports, consultation, and advocacy. Services are provided in any environment including: the streets, shelters, hospitals, and participants’ homes.

Program Summary: Maple Ridge ICM – Intensive case management plays a vital role in the continuum of services and supports for people with serious mental illness and substance use issues in BC. The ICM Team assists clients by helping them to identify and achieve personalized recovery goals and by assisting in the coordination of support services (e.g. mental health, criminal justice, family, and addictions services). The ICM team also provides housing opportunities for clients using a ‘housing first’ scattered site approach. Clients are offered immediate access to rent supplements so they have the opportunity to live in the same kinds of permanent independent apartments that are typically available to people without mental illness, and the rent supplements are provided without requiring participation in psychiatric or substance use treatment. Self-determination and choice are at the centre of all considerations with respect to the provision of housing and support services.

Qualifications: many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:

  • A diploma in community social services
  •  One year of recent, related work experience with an emphasis on mental health, addictions, homelessness and/or social services
  • Or an equivalent combination of education, training and experience · Current First Aid and CPR certification; Naloxone Certification · Valid Class 5 BC Driver’s Licence with an acceptable driver’s abstract

Outreach Support Worker Key Skills and Abilities – for supporting people receiving our services

  • Knowledge of Housing First and ability to apply the principles in practice
  • Knowledge of community integration and its application for individuals living with mental illness
  • Demonstrated understanding of community based service provision and an understanding of safe practice when providing outreach services and or working alone
  • Ability to identify and work to increase client strengths, including the use of hope inducing strategies and assisting the client in self-managing their illness and other aspects of their life
  • Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals
  • Knowledge of recovery oriented practice in supporting individuals experiencing mental illness and/or problematic substance use
  • Knowledge of mental health diagnoses, medications, treatment and support resources
  • Basic knowledge of health care disciplines and their role in care
  • Basic knowledge of legislation and government policies and procedures that relate to the client including the Residential Tenancy Act and the BC Mental Health Act.
  • Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction
  • Knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, HIV and Hepatitis C
  • Knowledge of the housing continuum, including supported housing systems and program models for special needs populations
  • Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals
  • Ability to effectively and safely resolve crisis situations
  • Ability to work both independently and collaboratively as part of a team
  • Ability to communicate effectively verbally and in writing
  • Ability to apply knowledge and experience of the case management process in a way that considers a holistic approach to wellness and that is responsive cultural diversity
  • Ability to establish workload priorities, adjust to new or unexpected events, problem solve, and deal effectively with conflict situations
  • Ability to prepare and maintain written and computerized records, compile reports and complete other program documentation, including writing and updating service plans for primary caseload, writing progress notes, completing incident reports, on-call logs, letters, and documentation related to the program.
  • Ability to operate computers and smart phones and efficient use of software applications such as Microsoft Word and Excel and web based applications
  • Physical ability to perform the duties of the position such as, but not limited to working in all-weather conditions, sitting/driving for long periods, assisting with packing and moving household items, lifting/carrying items up to 30lbs, climbing stairs.
  • Access to an adequately insured and reliable vehicle must available for use for all shifts worked. Reimbursement amounts are available for changes in insurance coverage required to transport program participants during the course of duties.

 Indigenous Cultural Liaison Key Skills and Abilities – for supporting people receiving our services

  •  Experience navigating paths to healing and work with individuals using culturally informed strategies
  • Knowledge of the holistic addictions model including stages of change and harm reduction, cultural pillars of healing and cultural forms of medicine
  • Knowledge of legislation and regulations related to Indigenous persons, including residential schools, the 60’s scoop, child and family welfare system; knowledge of indigenous cultures, services, ways of healing and recovery
  • Fostering awareness and understanding of the cultural context of trauma related addiction/MH among Indigenous community members – work to create paths to healing
  • Perform other duties as assigned

Job Duties: Research/connect individual and group supports for indigenous individuals regarding indigenous ways of understanding healing and recovery, indigenous services and resources, and indigenous culture. In coordination the program team and manager, actively plan, arrange and seek out these relationships while on shift.

  • Walk beside indigenous tenants as they connect with community and cultural events and build supports for individuals.
  • Connect with supports available through the Cultural Safety Working Group and Indigenous Cultural Liaison Manager and ICL reference group at RainCity
  • Collaborate with additional ICL supports of the program when planning and running the programming
  • Assist with creating an effective and supportive connection between the Indigenous/non-Indigenous service providers and community supports and program participants. Advocate for program participants as needed
  • Assists to build connection to the greater community to promote healing and wellness beyond RCH building to foster connection circle of care and support
  • Orientate new program participants to the role of the ICL and familiarize them with cultural services
  • In collaboration with the program manager, create and implement plans for healing and cultural connection through a variety of learning methods including workshops, in-services, reading, requesting feedback/coaching on performance. Ensure that the worker has a personal plan for self-care and committed to continuous learning.
  • Informally teach individuals in areas such as harm reduction and life skills
  • Respond to problematic behaviour using an understanding of the behaviour’s context and function
  • Provide supports related to housing including completing paperwork related to tenancy, assisting in packing and transporting belongings and furniture and setting up household, and coaching on landlord relationship, cleaning, and orienting to and connecting with the local community.
  • Perform related work as assigned