Full-time Float Support Worker, The Lux

POSITION TITLE:  Float Support Worker
PROGRAM:  Various Programs (The Lux as Home Program)
SALARY:  $30.64/hour (BCGEU grid 34) + $2.50/hour as a premium for night shifts.
TYPE: Full Time, 1.0 FTE
SCHEDULE:  Tuesday-Saturday, 11:30pm-7:30am; with a half hour unpaid meal break
START DATE: As soon as possible

Pursuant to the Provincial Health Officer’s Order, the incumbent of this position is required to be fully vaccinated against COVID-19. We will only consider applicants who are fully vaccinated, or who have received an exemption from the Provincial Health Office. Proof of either must be provided in advance of any offer of employment being made.

To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “Job2023.132” to: Charis Bocol, Program Manager at the Lux, at cbocol@raincityhousing.org.


RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.


RainCity Housing serves a diverse group of people and we need a staff group that reflects diversity. People of diverse backgrounds and cultures are encouraged to apply.


The purpose of the float position is to fill shifts efficiently and prevent over time and staffing shortages.​

The Support Worker provides a range of supports for chronically homeless individuals living in the community, many of whom have concurrent mental illness, substance use and /or physical health issues. Using a strengths-based model, the Support Worker participates with tenants and Service Plan Coordinators in the development and implementation of service plans, including: assessment; goal setting, achievement and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery and leisure/recreational supports. The Support Worker works closely and collaboratively with other direct service staff, family and external service providers, advocating for access and rights as needed. The Support Worker also provides daily supports including medication administration, building security, crisis intervention, health and recreational groups and general problem solving.


The Lux provides 92 units of supported housing to people who are coping with the realities of homelessness, substance use, and complex physical and mental health concerns. The Lux is staffed 24/7 by support workers, the building is monitored 24/7 by front desk staff at the main entrance.


Many forms of education and experience are valued, including volunteering, and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:

  • Health Care Attendant Certificate, including registration in good standing with the BC Care Aide & Community Health Worker Registry, or equivalent education/experience
  • A minimum of two (2) years post-secondary education in mental health & addictions and a minimum of two (2) years’ experience in a similar setting with a mental health and addictions related agency, with responsibility for front line service delivery, crisis intervention, debriefing and support, conflict resolution and case planning or an equivalent combination of education, training, and experience.
  • Extensive working knowledge of psychosocial rehabilitation approaches and services including individual service plan development and implementation and life skills training
  • A solid background and knowledge of concurrent disorders with related work experience
  • Two (2) years’ experience working with people with mental illness or those at risk of homelessness and a demonstrated commitment to promoting empowerment and individual/group advocacy
  • Certificates in CPR, First Aid, and Food Safe,
  • Satisfactory criminal record check
  • Satisfactory result from a TB skin test
  • Naloxone Training

Key Skills and Abilities – for supporting people receiving our services.

  • Ability to identify and work to increase program participant strengths
  • Ability to respond to problematic behavior using an understanding of the behavior’s context and function
  • Ability to work in a harm reduction environment which includes program participants suites, as well as familiarization with the principles of harm reduction.
  • Ability to support life-skills
  • Physical ability to carry out the duties of the position.
  • Able to work independently with minimal supervision, exercise initiative and good judgment
  • Ability to operate related equipment.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to organize and prioritize.
  • Ability to observe and recognize changes in program participants.
  • Ability to establish and maintain rapport with program participants, staff and management and collateral service providers.
  • Home management skills.
  • Ability to instruct.
  • Ability to analyze and resolve problems.
  • Ability to resolve crisis situations effectively and safely
  • Conflict resolution and crisis intervention skills.
  • Physically able to carry out the duties of the position
  • Ability to assist with medication support and to follow established policies and procedures.
  • Advocacy skills.
  • Knowledge of Psychosocial Rehabilitation and Concurrent Disorders including theories and methods.
  • Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
  • Basic sound knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, including HIV and Hepatitis C.
  • Ability to work with program participants using hope-inducing strategies
  • Knowledge of overdose prevention education
  • Comfortable working in environments where pests may be present
  • Demonstrates understanding of oppression and marginalization specifically related to the experience of women, mental health consumers and substance users, the Indigenous community, and other marginalized women.