Community Support Worker, Triage Shelter

POSITION TITLE: Community Support Worker
PROGRAM: Triage Shelter
SALARY: $24.38 (bcgeu grid 34). In addition, you will be paid a shift premium of two dollars ($2.00) per hour for the entirety of each night shift worked.  “Night shift” means any shift in which the major portion occurs between 12:00 midnight and 8:00 AM.
POSITION TYPE: Permanent Part-Time, 0.4 FTE
START DATE: as soon as possible
SCHEDULE: Saturday & Sunday, 2:00pm-10:00pm; includes a 30 minute unpaid meal break

To apply, please quote competition # 248 and send cover letter and resume to:
Drop off: 616 Powell St, Vancouver BC
Fax: 604-254-3703

Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

Job Summary:  The Community Worker provides a range of support services to mental health consumers and /or substance users faced with homelessness and in need of temporary emergency housing. Working closely with members of the shelter team, the Community Worker assesses incoming referrals to the shelter and provides case management services. These services include: appropriate referrals to ongoing community supports, advocating on the client’s behalf in an effort to gain access to appropriate assistance, and generally educating and supporting residents who are dealing with complex bio-psycho-social issues. The community Worker’s role includes medication administration to Triage clients and assistance with basic First Aid as necessary. The Community Worker is also responsible for the general daily operations of the shelter, including responding to shelter telephones, doorbells and visitors; cleaning of office area, common areas and washrooms; preparing shelter rooms, distribution of health/hygiene products, and maintaining a safe and secure environment for staff and residents.

Program: The Triage Centre provides emergency housing and care for men and women living with mental health, substance use and other challenges. There are 28 shelter rooms. Clients are able to stay longer than at most shelters, which gives shelter staff time to help them access appropriate support services based on their individual needs and circumstances. The length of stay at the shelter ranges from 3-30 days. Referrals are accepted from individuals themselves, hospitals, community service providers, health-care practitioners, employment assistance workers and other local shelters.

Qualifications: many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness;   Minimum education and experience includes:

  • A Diploma in community social services or other relevant training
  • One year of related experience with an emphasis on mental health, addictions, homelessness and/or social services.
  • Or an equivalent combination of education, training and experience.
  • Current First Aid and CPR certification.

Key Skills and Abilities – for supporting people receiving our services

  • establish and maintain collaborative relationships
  • identify and work to increase people’s strengths
  • work with people using hope-inducing strategies
  • informally teach harm reduction, life skills
  • Ability to work positively, patiently, and proactively with all clients, including those who may demonstrate a range of difficult behaviours including hostility, indifference, anger, extreme dependence
  • Ability to intervene in crisis situations, including de-escalate verbal aggression, hostility, suicidality, mental and physical health crises.
  • Ability to perform light housekeeping duties including preparing rooms for new residents and general upkeep of the office space.
  • Knowledge of Downtown Eastside health and community services.
  • Working knowledge of the principles of harm reduction
  • Knowledge of the diagnosis and resources in the areas of mental health, substance use, physical health, including HIV and Hepatitis C.
  • Knowledge of the dynamics of oppression, specifically as related to the experience of mental health consumers and substance users