Community Support Worker, Sechelt Shelter

POSITION TITLE: Community Support Worker
PROGRAM: Sechelt Shelter, Sunshine Coast British Columbia
SALARY: $24.38 (bcgeu grid 34)
SCHEDULE: Thursday & Friday 3:30pm-9:30am, Saturday & Sunday 4:00pm-10:00pm, Monday 9:30pm-7:30am, includes a 30-minute paid meal period.
START DATE: as soon as possible

to apply, please email resume and cover letter to Nick Gaskin, Manager for Sunshine Coast Homelessness Services at
please quote competition # job2019.119

JOB SUMMARY: The Community Worker provides emergency shelter and support to homeless members of the community. Many may have mental health issues and /or substance use issues and may or may not be accessing social supports. The CW is also responsible for the daily operations of the shelter including cleaning of the shelter space, showers, washrooms and offices; laundry, food service, preparing bedding space and maintaining a safe and secure environment for staff and residents. The CW will coordinate shelter intakes and will maintain communication between shifts in regard to people’s housing plans. The minimal barrier nature of the shelter requires flexibility and excellent engagement skills. The CW actively participates in building a skilled, cohesive, collaborative staff team, including demonstrating commitment to program principles; resolving conflict and negativity as they arise; assisting in orienting, training and mentoring of all staff, including casuals and peer supports.

PROGRAM DESCRIPTION: The Sechelt Shelter operates every night, has 20 spaces, and is open all year. The purpose of the shelter is to provide support to individuals while working closely and proactively with the community, family and additional service providers. Staff collaborate with each person and their support network to ensure that goals are self-identified. Our team works within an anti-oppression framework that welcomes people back inside with dignity and a genuine curiosity about who they are. We view the shelter as an opportunity to promote dignity, social justice and increased citizenship for members of our community who come from a wide variety of backgrounds but who currently do not have a place to call home.

DIVERSITY: RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

QUALIFICATIONS: many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:

  • A Diploma in community social services or other relevant training
  • 1 year of related experience with emphasis on mental health, addictions, homelessness and/or social services.
  • Or an equivalent combination of education and experience.
  • Current First Aid and CPR certification.


  • Establish and maintain collaborative relationships
  • Identify and work to increase people’s strengths
  • Work with people using hope-inducing strategies
  • Informally teach harm reduction, life skills
  • Implement client-centred service plans
  • Respond to problematic behaviour using an understanding of the behaviour’s context and function
  • Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
  • Knowledge of mental health diagnoses, medications, treatment and support resources
  • Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
  • Knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, HIV and Hepatitis C.
  • Knowledge of the housing continuum, including supported housing systems and program models for special needs populations
  • Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals.