Permanent FT Clinical Coordinator, ACT Team

POSITION TITLE: Clinical Coordinator
PROGRAM: Assertive Community Treatment (ACT) Team, Vancouver and Richmond
POSITION TYPE: Permanent Full Time, 1.0 FTE
UNION: Excluded
SALARY: $72,257 – $90,321 annually, depending on qualifications and experience
START DATE: October 12, 2020
SCHEDULE: General hours are Monday-Friday 8:30am-4:30pm. Weekend and afternoon shifts may be required on occasion. Administrative/Clinical On-Call will be shared with the ACT Team Leader. Details to be determined.

To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “job2020.136” to: Chelsea Bromley, Team Lead ACT Team

RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

RainCity Housing and Support Society is looking for an experienced mental health professional with a registration through a BC College (RN, NP, RPN, OT, & MSW) to assume a leadership position within our Housing First Assertive Community Treatment (ACT) Team. The ideal candidate is experienced, thoughtful and passionate about recovery for people with serious mental illness; their creativity and flexibility exemplifies the ‘can do’ attitude of ACT model; their leadership style is grounded in collaborative practices that promote curiosity, commitment, and the development of new ideas and skills.



RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.

Housing First is a recovery-oriented supportive housing approach that operates on the principle that homeless people living with mental illness should be offered immediate access to rent supplements so they can live in the same kinds of permanent independent apartments that are typically available to people without mental illness, and that housing should be provided without requiring participation in psychiatric or substance use treatment. Self-determination, choice and harm reduction are at the centre of all considerations with respect to the provision of housing and support services.

Clients are offered the supports and clinical services of a full-service ACT team including medical, counselling and community supports. ACT is a well-researched evidence-based trans-disciplinary model. Crisis support is available 7 days a week, 12 hours a day. Program staff are closely involved in hospital admissions and discharges.



Reporting to the ACT Team Leader, the Clinical Coordinator (CC) shares responsibility for the daily operation and clinical supervision of a trans-disciplinary Assertive Community Treatment (ACT) team whose purpose is to meet the housing, treatment and recovery needs of homeless people living with a serious mental illness and substance abuse issues. Along with the Team Leader, the CC is a lead clinician and builds the capacity of the team by coaching, teaching and creating opportunities for in-services and cross-disciplinary learning. The CC supports the Team Leader in ensuring that the team meets fidelity standards for the ACT model, and that RainCity Housing’s values and philosophy of self-determination/choice, harm reduction and recovery are expressed in all aspects of team practice. The CC demonstrates leadership by developing a collaborative trans-disciplinary practice that is flexible and dynamic so as to meet the needs of people who have not been well served by traditional mental health services. The CC is also responsible for coordinating care with inpatient treatment and community resources, and provides direct services to clients.

The Clinical Coordinator shares responsibility with the Team Leader for hiring, dismissal, discipline and performance evaluation of direct service staff, and acts for the Team Leader in their absence. The CC is part of the RainCity Housing management team.



Education, Training and Experience

  • Masters degree in a clinical specialty from a recognized program; or Baccalaureate of Nursing, Psychiatric Nursing or Health Sciences (Psychiatric Nursing).
  • An active registration through a BC College is required (including RN, NP, RPN, OT, & MSW)
  • Minimum five (5) years community mental health experience.
  • Member in good standing of a professional association designated the B.C. Health Professions Act.
  • Supervisory or management experience and training is preferred.

Skills and Abilities

  • Knowledge of the BC Residential Tenancy Act
  • Knowledge of the Ministry of Social Development and Social Innovation programs and benefits
  • Advance computer skills including MS Office
  • Ability to operate a computerized client care information system and word processing, spreadsheet, Internet and e-mail software, and smartphone, and related equipment.
  • Experience and knowledge of evidence based practices and mental health recovery models, including strengths-based case management.
  • Experience with assessment and treatment of urban homeless populations with serious mental illness, substance addiction and complex health conditions.
  • Demonstrated knowledge of the Mental Health Act, ACT model, psychopharmacological interventions and psychiatric disorders, integrated concurrent disorders treatment, harm reduction, motivational interviewing, and anti-oppressive practice.
  • Valid class 5 BC Drivers License and acceptable drivers abstract and full time use of a reliable vehicle
  • A demonstrated ability to manage both operational and clinical crisis
  • An equivalent combination of education and experience may be considered
  • Physical ability to perform the duties of the position such as, but not limited to working in all-weather conditions, sitting/driving for long periods, assisting with packing and moving household items, lifting/carrying items up to 30lbs, climbing stairs.



  • Assisting with oversight of office operations
  • Providing clinical services to ACT clients
  • Planning & facilitating team/staff education
  • Assisting in budgeting and expenditure tracking
  • Assisting in staff scheduling and appointment booking
  • Fostering collaboration with internal and external stakeholders
  • Enabling community development and integration
  • Enabling and evaluating compliance with the Housing First and ACT Models
  • Developing and evaluating program activities to improve outcomes
  • Providing Clinical Supervision of client care
  • Facilitating Meetings
  • Human Resources duties including recruitment, retention, performance management, and investigations
  • We encourage applications from members of a visible minority, aboriginal persons, or people with lived experience of mental illness or substance use.