Casual Support Worker, Chilliwack Modular Housing – Trethewey

POSITION TITLE:  Support Worker
PROGRAM: Chilliwack Modular Housing – Trethewey
SALARY:  $26.42/hour (BCGEU grid 34) + $2.50/hour as a premium for night shifts.
TYPE: Casual Relief.
SCHEDULE: This is a casual relief position. Casuals will be called in to work to cover vacancies as they arise. Our programs run 24/7 365 days a year. We offer day, evening and over night shifts which are generally 8 hours in length. All casuals are expected to work at multiple locations.
START DATE: As soon as possible 

To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “job2022.127” to:  


RainCity Housing makes a difference in people’s lives, creating, implementing, and managing housing and support programs that sustain relationships, strengthen communities, and make change for people experiencing homelessness and mental health, trauma and substance use issues, throughout BC’s lower mainland and the Sunshine Coast.   

We are continuing to grow, and we are looking for talented and dedicated people to join our team. We are currently adding a significant number of on-call Support Workers to staff various programs throughout Vancouver. Programs operate 24/7 and staff are needed to fill shifts nights, on weekends and in evenings.  

Right now, our employees are playing a significant role in ensuring some of our most vulnerable individuals continue to receive the support and programs they need. We are looking for dedicated people to join our team and help as we continue to make a difference in the lives of those we work with every day.  



The Shelter Support worker provides a range of support services to mental health consumers and /or substance users faced with homelessness and in need of temporary emergency housing. Working closely with members of the shelter team, the Shelter Support Worker assesses incoming referrals to the shelter and provides case management services. These services include: appropriate referrals to ongoing community supports, advocating on the client’s behalf in an effort to gain access to appropriate assistance, and generally educating and supporting residents who are dealing with complex bio-psycho-social issues. The Shelter Support Worker’s role includes medication administration to 3030 Gordon clients and assistance with basic First Aid as necessary. The Shelter Worker is also responsible for the general daily operations of the shelter, including responding to shelter telephones, doorbells and visitors; cleaning of office area, common areas and washrooms; preparing shelter rooms, distribution of health/hygiene products, and maintaining a safe and secure environment for staff and residents.  

Reports to: Program Manager  



Many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes: 

  • A Diploma in community social services 
  • Two years of recent, related work experience with an emphasis on mental health, addictions, homelessness and/or social services 
  • Or an equivalent combination of education, training and experience 
  • Current First Aid and CPR certification; Naloxone Certification 


Key Skills and Abilities – for supporting people receiving our services 

  • establish and maintain collaborative relationships
  • identify and work to increase people’s strengths
  • work with people using hope-inducing strategies
  • informally teach harm reduction, life skills
  • Ability to work positively, patiently, and proactively with all clients, including those who may demonstrate a range of difficult behaviours including hostility, indifference, anger, extreme dependence
  • Ability to intervene in crisis situations, including de-escalate verbal aggression, hostility, suicidality, mental and physical health crises.
  • Ability to perform light housekeeping duties including preparing rooms for new residents and general upkeep of the office space.
  • Knowledge of Downtown Eastside health and community services.
  • Working knowledge of the principles of harm reduction
  • Knowledge of the diagnosis and resources in the areas of mental health, substance use, physical health, including HIV and Hepatitis C.
  • Knowledge of the dynamics of oppression, specifically as related to the experience of mental health consumers and substance users