Casual Ongoing Peer Support Community Worker, Triage Emergency Shelter

POSITION TITLE: Peer Support Community Worker
PROGRAM: Triage Emergency Shelter. May also pick up shifts at other sites
SALARY: $26.42/hour (BCGEU grid 34) + $2.50/hour as a premium for overnight shifts.
TYPE: Casual Ongoing, 0.4 FTE
SCHEDULE: Saturday-Sunday 8:00am-4:00pm, includes a 30 minute unpaid meal break
START DATE: As soon as possible

Pursuant to the Provincial Health Officer’s Order, the incumbent of this position is required to be fully vaccinated against COVID-19. We will only consider applicants who are fully vaccinated, or who have received an exemption from the Provincial Health Office. Proof of either must be provided in advance of any offer of employment being made.

To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “job2021.371” to: Jesse Corcoran, Program Manager at the Triage Emergency Shelter, at


RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.


RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.


The Peer Support Community Worker provides a range of support services to mental health consumers and /or substance users faced with homelessness and in need of temporary emergency housing. The Peer Support Community Worker shares their own consumer knowledge and lived experience of mental illness / substance use to assist Shelter clients to successfully access Shelter services. The PSCW collaborates with the client and the Shelter team to determine appropriate care to meet individual needs and situational requirements. Provides clients with education, support and advocacy from a lived experience perspective. Working closely with members of the shelter team, the PSCW assesses incoming referrals to the shelter and provides case management services. These services include: appropriate referrals to ongoing community supports, advocating on the client’s behalf in an effort to gain access to appropriate assistance, and generally educating and supporting residents who are dealing with complex bio-psycho-social issues. The PSCW role includes medication administration to clients and assistance with basic First Aid as necessary.


The Triage Centre provides emergency housing and care for people living with mental health, substance use and other challenges. There are 28 shelter rooms. Clients are able to stay longer than at most shelters, which gives shelter staff time to help them access appropriate support services based on their individual needs and circumstances. Referrals are accepted from individuals themselves, hospitals, community service providers, health-care practitioners, employment assistance workers and other local shelters.


Many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:

  • Completion of a diploma in community social services
  • Two years of recent, related work experience with an emphasis on mental health, addictions, homelessness and/or social services
  • Experience in a peer support training program or peer support role
  • Or an equivalent combination of education, training and experience
  • Current First Aid and CPR certification

Key Skills and Abilities – for supporting people receiving our services

  • Ability to be a role model to people recovering from a mental illness by sharing common life and rehabilitation experiences and practical information
  • Ability to establish and maintain collaborative relationships with tenants
  • Ability to identify and work to increase tenant strengths
  • Ability to work with tenants using hope-inducing strategies
  • Ability to implement tenant-centred service plans
  • Ability to respond to problematic behaviour using an understanding of the behaviour’s context and function
  • Ability to informally teach life-skills
  • Ability to analyse problems and develop effective solutions
  • Ability to effectively and safely resolve crisis situations
  • Ability to work independently and with minimal supervision
  • Ability to collaborate with staff team and external services
  • Ability to constructively resolve conflict with co-workers, management and external services
  • Ability to communicate effectively both in writing and verbally
  • Ability to organise and prioritise duties
  • Ability to operate office equipment including computers
  • Physically able to carry out the duties of the position
  • Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
  • Basic sound knowledge of mental health diagnoses, medications, treatment and support resources
  • Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
  • Basic sound knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, including HIV and Hepatitis C.
  • Knowledge of the housing continuum, including market, subsidized and supported housing systems, including program models for special needs populations
  • Demonstrates understanding of oppression and marginalization, specifically as related to chronically homeless individuals