Assistant Manager, the Lux

POSITION TITLE: Assistant Manager
PROGRAM: the Lux
POSITION TYPE: Permanent Full Time, 1.0 FTE
UNION: Excluded
SALARY: $62,982 annually
START DATE: as soon as possible
SCHEDULE: Monday-Friday, 8:00am-4:00pm.

Schedule must be flexible, there will be times when the Assistant Manager is required to adjust their schedule to meet with staff on evenings and overnights. As per Employment Standards, managers are excluded from the sections of the Act dealing with overtime entitlement.

To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “job2020.156” to:
Mandy Hardwick, Senior Manager


RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.


 The Lux Transitional Housing Program provides 25 units of supported housing to women and men who are coping with the realities of homelessness, substance use, and complex physical and mental health concerns.  All 24 units are self-contained bachelor apartments situated on the 2nd and 3rd floors of the building. In addition to the transitional housing program being staffed 24/7 by support workers, the building is monitored 24/7 by front desk staff – Residence Building Attendants – at the main entrance.

The Lux Apartments consists of 67 low-support units. These units are subsidized affordable housing units for individuals not requiring significant housing support. Those who do not present with challenging housing behaviors and who have adequate community supports are the target group. Tenants are expected to maintain tenancy under the Residential Tenancy Act guidelines. Community Integration Support Worker staff focus on initiatives that support and strengthen this community.


 The Assistant Manager helps the Program Manager to develop, implement, monitor and evaluate the Lux’s program principles, policies and practices. The Assistant Manager directs the daily operations of the Lux, serving people who are living with mental health issues and actively using substances and have recently or chronically experienced homelessness. The Assistant Manager performs hiring, dismissal, discipline and performance evaluation of the the Lux staff.  The Assistant Manager position also engages initial support and references to the program staff in health and wellness processes in conjunction with the HR partners. The position provides support and direction for program support workers on a daily basis. The Assistant Manager directs service planning, and discharge planning, and oversees all associated duties. They will spend time working directly with tenants. The Assistant Manager promotes the interests of the tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Assistant Manager replaces the Program Manager for absences such as vacation, illness, leaves and also completes some administration duties.  The Assistant Manager is part of the leadership team and works closely with other managers, the Human Resources department, directors, the Building Operations team and administrative staff. Assistant Manager leads program specific initiatives in conjunction with the Program Manager and Director. Assistant Manager participates and plays a role in implementing agency-wide initiatives. The Assistant Manager will build and train the staff team on these new approaches while on shift.


  1. A B.A. in a relevant health discipline or equivalent experience
  2. Training in supervisory and/or managerial functions.
  3. Four years of recent related experience with people living with a mental health issues, substance use and /or are at risk of being homeless.
  4. One year in a supervisory, preferably managerial, capacity.
  5. Or an equivalent combination of education, training and experience.
  6. Current First Aid and CPR certification
  7. Class 5 driver’s license.


  1. Plan and direct a supportive housing program.
  2. Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation and court decisions governing RainCity Housing’s community housing program;
  3. Present proposals and recommendations clearly, logically and persuasively;
  4. Prepare clear, concise and comprehensive correspondence, emails, reports, studies and other written materials;
  5. Consult effectively with the senior leadership team to develop solutions to complex organizational and people management issues;
  6. Exercise sound, expert independent judgment within policy guidelines;
  7. Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations;
  8. Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
  9. Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
  10. Knowledge of the strengths-based recovery model for people with a mental illness.
  11. Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies.
  12. Detailed knowledge mental health diagnoses, medications, treatment and support resources
  13. An understanding of best practices associated with operating a supportive housing program and harm reduction practices.
  14. Knowledge of Indigenous community and health resources.
  15. Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources.
  16. Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
  17. Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
  18. Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.