Assistant Manager, Sechelt Hightide Modular Housing

COMPETITION #: job2020.244
POSITION TITLE: Assistant Manager
PROGRAM: Sechelt Hightide Modular Housing
UNION: Excluded
SALARY: $62,982 annually
TERM: Indefinite
START DATE: As soon as possible
SCHEDULE: Sunday-Thursday, 7:00am-3:00pm

Schedule must be flexible, there will be times when the Assistant Manager is required to adjust their schedule to meet with staff on evenings and overnights. As per Employment Standards, managers are excluded from the sections of the Act dealing with overtime entitlement.

To apply: please include your resume with a cover letter describing your suitability for this position  and send to:

Isaac Malmgren, Associate Director



Hightide Modular housing provides single room occupancy (SRO) housing to low-income individuals 19 years of age or older who live in the community, have a history of homelessness and who need additional support services to maintain housing. This supported housing program is staffed by a combination of support workers, including an Indigenous Cultural Liaison Support Worker and a Peer Services Support Worker. Each unit contains a private bathroom with toilet, shower and sink, as well as a kitchenette. The building has 24 hour/ 7 day a week staffing, with a minimum of two staff working on site to maintain the building, deliver programs, support tenants and ensure a safe environment within the building. The program supports also include an onsite kitchen facility and a cook to prepare at least one hot meal per day. The building also has custodial, home support and facilities management staff.


The Assistant Manager helps the Program Manager to develop, implement, monitor and evaluate the program principles, policies and practices. The Assistant Manager directs the daily operations of the program, serving people who are living with mental health issues and actively using substances and have recently or chronically experienced homelessness. The Assistant Manager performs hiring, dismissal, discipline and performance evaluation of the staff.  The Assistant Manager position also engages initial support and references to the program staff in health and wellness processes in conjunction with the HR partners. The position provides support and direction for program support workers on a daily basis. The Assistant Manager directs service planning, and discharge planning, and oversees all associated duties. They will spend time working directly with tenants. The Assistant Manager promotes the interests of the tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Assistant Manager replaces the Program Manager for absences such as vacation, illness, leaves and also completes some administration duties.  The Assistant Manager is part of the leadership team and works closely with other managers, the Human Resources department, directors, the Building Operations team and administrative staff. Assistant Manager leads program specific initiatives in conjunction with the Program Manager and Director. Assistant Manager participates and plays a role in implementing agency-wide initiatives. The Assistant Manager will build and train the staff team on these new approaches while on shift.


  1. A B.A. in a relevant health discipline or equivalent experience
  2. Training in supervisory and/or managerial functions.
  3. Four years of recent related experience with people living with a mental health issues, substance use and /or are at risk of being homeless.
  4. One year in a supervisory, preferably managerial, capacity.
  5. Or an equivalent combination of education, training and experience.
  6. Current First Aid and CPR certification
  7. Class 5 driver’s license.


  1. Plan and direct a supportive housing program.
  2. Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation and court decisions governing RainCity Housing’s community housing program;
  3. Present proposals and recommendations clearly, logically and persuasively;
  4. Prepare clear, concise and comprehensive correspondence, emails, reports, studies and other written materials;
  5. Consult effectively with the senior leadership team to develop solutions to complex organizational and people management issues;
  6. Exercise sound, expert independent judgment within policy guidelines;
  7. Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations;
  8. Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
  9. Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
  10. Knowledge of the strengths-based recovery model for people with a mental illness.
  11. Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies.
  12. Detailed knowledge mental health diagnoses, medications, treatment and support resources
  13. An understanding of best practices associated with operating a supportive housing program and harm reduction practices.
  14. Knowledge of Indigenous community and health resources.
  15. Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources.
  16. Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
  17. Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
  18. Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.