Assistant Manager Maple Ridge Isolation Centre, Fraser Health Harm Reduction

COMPETITION#: job2020.316
APPLY BY: midnight December 29, 2020
POSITION TITLE: Assistant Manager Maple Ridge Isolation Centre
PROGRAM: Fraser Health Harm Reduction
UNION: Excluded
SALARY: $62,982 annually
TERM: Temporary until March 31, 2021 with possibility of extension
POSITION TYPE: Part-time, 0.8 FTE
START DATE: As soon as possible
SCHEDULE: Wednesday-Saturday 12am-8pm

Schedule must be flexible, there will be times when the Assistant Manager is required to adjust their schedule to meet with staff on evenings and overnights. As per Employment Standards, managers are excluded from the sections of the Act dealing with overtime entitlement.

To apply: please include your resume with a cover letter describing your suitability for this position in an email with the subject line of “job2020.316” and send to Jennifer Conway-Brown, Program Manager, at


RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.


RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.


The Maple Ridge Isolation Centre provides a space for people experiencing homelessness who need isolation due to COVID-19. The center provides a temporary stay for individuals awaiting test results or who are positive with COVID-19 and who do not have space to isolate. The center is open 24/7 in partnership with another local agency and is staffed at night with two honorarium compensated peer workers. The role of the staff is to provide engagement/ relationship building, provide support around harm reduction practices, overdose response, safety planning, bridging service users into other services if needed, sharing knowledge of the housing market, and providing connection to virtual health to connect to pharmaceutical supports. The staff that work there will have lived experience of substance use.


The Assistant Manager reports to the Manager of Harm Reduction Support Services and assists in the development, implementation, monitoring and evaluation of the Maple Ridge Isolation Centre  principles, policies and practices. The Assistant Manager coordinates the daily operations of the center, and performs coaching, support and training of the honorarium-based peer team and mentorship with external organizations doing similar work in surrounding communities. The successful candidate will ensure that program ethics, structure and evaluation all reflect the input of all Maple Ridge Isolation Centre staff, honorarium compensated peers and service users while being informed by best practice research and program needs, with the aims of developing peer-lead strategies to be shared with the community at large, protecting the mental and physical safety of service users, and supporting program staff and peers by bolstering their existing capacity for harm reduction strategies.

The Assistant Manager promotes the interests of the service users that will be accessing the center in the community and ensures that the program is maximally integrated and coordinated with other systems of care (i.e. shelter, outreach, OAT or other harm reduction services). The Assistant Manager works with the Manager of Harm Reduction Support Services and funders to develop and measure strategies for safer isolation practices and overdose response with the input and direction of honorarium compensated staff. The Assistant Manager is part of the leadership team and works closely with other managers, the RainCity operations team, and administrative staff. The Assistant Manager will be instrumental in coordinating, developing and integrating the Isolation Centre ensuring that it is promoted and easily accessed by people who are homeless and are in need of isolation due to COVID-19. A commitment to peer-inclusion in harm reduction services and/or experience as a peer, along with a commitment to peer lead services and excellent organizational skills are all important assets in a successful candidate.


  • A B.A. in a relevant health discipline.
  • Exceptional proven ability to liaise and work with surrounding community partners, including but not limited to neighbors, businesses, service providers and other stakeholders
  • One year of recent, related work experience including working with individuals experiencing homelessness, with an emphasis on mental health, addictions, homelessness and/or social services including lived experience of substance use and mental health
  • Demonstrates anti-oppression and anti-racist approaches into practice
  • Strong conflict resolution and mediation skill set
  • Training in supervisory and/or managerial functions.
  • Four years of recent related experience with individuals living with a mental illness, substance use and/or threat of being homeless.
  • Basic knowledge of Indigenous culture, community, and health resources.
  • Basic sound knowledge of relevant physical health issues (e.g., HIV and Hepatitis C), including diagnoses, treatment, and support resources.
  • One year in a supervision


  1. Plan and direct a supportive housing program.
  2. Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation and court decisions governing RainCity Housing’s community housing program;
  3. Present proposals and recommendations clearly, logically and persuasively;
  4. Prepare clear, concise and comprehensive correspondence, emails, reports, studies and other written materials;
  5. Consult effectively with the senior leadership team to develop solutions to complex organizational and people management issues;
  6. Exercise sound, expert independent judgment within policy guidelines;
  7. Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations;
  8. Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
  9. Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
  10. Knowledge of the strengths-based recovery model for people with a mental illness.
  11. Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies.
  12. Detailed knowledge mental health diagnoses, medications, treatment and support resources
  13. An understanding of best practices associated with operating a supportive housing program and harm reduction practices.
  14. Knowledge of Indigenous community and health resources.
  15. Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources.
  16. Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
  17. Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
  18. Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.