183 Helpdesk Technician- Department of Information Systems

POSITION TITLE: Helpdesk Technician
PROGRAM: Department of Information Systems
UNION: BCGEU
SALARY: $20.83 to start (bcgeu grid 11)
POSITION TYPE: Permanent Part-Time
START DATE: as soon as possible
SCHEDULE: choice of hours: either 8:30am-4:30pm OR 10:30am-6:30pm
choice of days: week 1- choice of any 3 days between Monday-Friday
week 2- choice of any 2 days between Monday-Friday

To apply, please send resume and cover letter to Sean Brophy, Manager of Information Systems @ sbrophy@raincityhousing.org. Please quote competition # 183

Position Summary: The Helpdesk Technician is responsible for responding to, escalating, and resolving incoming requests related to Information Systems at RainCity Housing. Reporting to the Manager, Information Systems, the role is responsible for maintenance of hardware and desktop software. Further, the role serves as the primary point of contact for incoming requests, escalating technical issues where necessary, as well as making recommendations for hardware replacement to the IS Manager and/or Systems Administrator where appropriate. In collaboration with the Information Systems Team, the HelpDesk Technician strives for excellence in customer service skills and service delivery.

Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

Qualifications:

 Education

  • Diploma in Computer Science or Information Systems, or a related discipline
  • Recent related experience of two years or an equivalent combination of education, professional training (such as Comptia A+ Certification), and experience
  • OR, other qualifications determined to be a reasonable and relevant to the level of the work

 Competencies

  • Ability to communicate effectively both verbally and in writing
  • Physical ability to carry out the duties assigned of the position (can lift 50 lbs)
  • Ability to work independently and in a team environment
  • Ability to plan, organize, and prioritize
  • Ability to anticipate potential problems, and take appropriate action
  • Ability to teach end users in the use of software
  • Knowledge of the Windows ecosystem, and Active Directory systems
  • Strong ability to troubleshoot software/hardware issues
  • Strives to remove barriers to effective service delivery through repair, preventative maintenance, and thoughtful practice

 Relational

  • Builds strong, collaborative relationships with co-workers and team members
  • Endeavors towards excellence in serving our staff teams

Personal

  • Self-aware; understands personal assumptions, values, strengths and limitations
  • Actively seeks opportunities for personal learning, character building and growth
  • Embodies the mission and values of RainCity housing