POSITION TITLE: Program Manager
SALARY: $40.60 hourly/$84,448 annually
TYPE: Full-time, 1.0 FTE, 40 Weekly Hours
SCHEDULE: General hours are Monday-Friday, 08:30am-5:00pm; requirement to participate in after hours on call rotation. Schedule must be flexible to meet the needs of the program.
START DATE: As soon as possible
Pursuant to the Provincial Health Officer’s Order, the incumbent of this position is required to be fully vaccinated against COVID-19. We will only consider applicants who are fully vaccinated, or who have received an exemption from the Provincial Health Office. Proof of either must be provided in advance of any offer of employment being made.
To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “job2023.052” to: Catharine Hume, firstname.lastname@example.org
RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.
RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.
The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors and evaluates the program policies, procedures and practices. The Manager is responsible for hiring, dismissal, discipline and performance evaluation of direct service staff. The position also provides support and direction for program support workers, ensuring that program mandate, policies and procedures are followed. The Manager promotes the interests of tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Manager is part of the leadership team and works closely with other program managers, the Building Operations team and administrative staff.
Opened in 2022, Foxglove is RainCity’s first housing project in Surrey. Located at 9810 Foxglove Drive in Surrey, BC, Foxglove offers 98 supportive housing units to low-income individuals 19 years of age or older who live in the community, have a history of homelessness and who need additional support services to maintain housing. The project also includes 31 shelter beds as low-barrier housing for individuals in the immediate community who are homeless and may be actively using substances and or experiencing mental health challenges. A total of 34 of the supported housing units and 4 shelter units will be dedicated enhanced health/complex health supports with a RainCity and Fraser Health Enhanced Health Team on site 7 days a week. The supported housing and shelter programs are staffed by a combination of support workers, including Indigenous Cultural Support Workers and a Peer Services Support Workers. The support workers oversee the front desk, assist with program area upkeep, managing guests and providing community supports. The building also has cook, custodial, home support and facilities management staff. The building will be operated with a minimum of three staff on duty 24 hours a day, 365 days a year, with core operating funding provided by BC Housing and Fraser Health Authority
1. A B.A. in a relevant health discipline or equivalent experience
2. Training and experience in supervisory and/or managerial functions.
3. Four years of recent related experience working with people living with a mental health issues,
substance use and other complex health issues.
4. One year in a supervisory or managerial, capacity.
5. Or an equivalent combination of education, training and experience.
6. Current First Aid and CPR certification
7. Class 5 driver’s license.
REQUIRED SKILLS, ABILITIES & KNOWLEDGE
1. Plan and direct a supported housing program;
2. Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation
and court decisions governing RainCity Housing’s community housing program;
3. Present proposals and recommendations clearly, logically and persuasively;
4. Prepare clear, concise and comprehensive correspondence, reports, studies and other written
5. Consult effectively with managers to develop solutions to complex organizational and people
6. Exercise sound, expert independent judgment within policy guidelines;
7. Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues
and employee situations;
8. Influence work group processes to build commitment to program principles and goals and ensure
a cohesive and collaborative staff team
9. Translate theory and principles into workplace systems that ensure daily practice is aligned with
10. Knowledge of the strengths-based recovery model for people with a mental illness.
11. Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of
change, harm reduction, motivational interviewing and relapse prevention and intervention
12. Detailed knowledge mental health diagnoses, medications, treatment and support resources
13. An understanding of best practices associated with supporting sex workers and harm reduction
14. Knowledge of Indigenous community and health resources.
15. Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including
diagnoses, treatment and support resources.
16. Create and construct effective relationships with the neighbourhood to ensure the project is
maximally integrated into the community.
17. Knowledge of the housing continuum, including market, subsidized and supported housing
systems, including different program models.
18. Demonstrates understanding of oppression and marginalization, specifically as related to women
(trans and cis), sex workers, and Indigenous people and people living with a mental health and/or
substance use issues.