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Full-time Program Manager, Foxglove

POSITION TITLE: Program Manager 
PROGRAM: Foxglove
UNION: Excluded
SALARY: $40.60 hourly/$84,448 annually 
TYPE: Full-time, 1.0 FTE, 40 Weekly Hours 
SCHEDULE: General hours are Monday-Friday, 08:30am-5:00pm; requirement to participate in after hours on call rotation. Schedule must be flexible to meet the needs of the program.
START DATE: As soon as possible

Pursuant to the Provincial Health Officer’s Order, the incumbent of this position is required to be fully vaccinated against COVID-19. We will only consider applicants who are fully vaccinated, or who have received an exemption from the Provincial Health Office. Proof of either must be provided in advance of any offer of employment being made.

To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “job2023.052” to: Catharine Hume, chume@raincityhousing.org 

ABOUT US

RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.

DIVERSITY

RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

POSITION SUMMARY

The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors and evaluates the program policies, procedures and practices. The Manager is responsible for hiring, dismissal, discipline and performance evaluation of direct service staff. The position also provides support and direction for program support workers, ensuring that program mandate, policies and procedures are followed. The Manager promotes the interests of tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Manager is part of the leadership team and works closely with other program managers, the Building Operations team and administrative staff. 

PROGRAM SUMMARY

Opened in 2022, Foxglove is RainCity’s first housing project in Surrey. Located at 9810 Foxglove Drive in Surrey, BC, Foxglove offers 98 supportive housing units to low-income individuals 19 years of age or older who live in the community, have a history of homelessness and who need additional support services to maintain housing. The project also includes 31 shelter beds as low-barrier housing for individuals in the immediate community who are homeless and may be actively using substances and or experiencing mental health challenges. A total of 34 of the supported housing units and 4 shelter units will be dedicated enhanced health/complex health supports with a RainCity and Fraser Health Enhanced Health Team on site 7 days a week. The supported housing and shelter programs are staffed by a combination of support workers, including Indigenous Cultural Support Workers and a Peer Services Support Workers. The support workers oversee the front desk, assist with program area upkeep, managing guests and providing community supports. The building also has cook, custodial, home support and facilities management staff. The building will be operated with a minimum of three staff on duty 24 hours a day, 365 days a year, with core operating funding provided by BC Housing and Fraser Health Authority 

QUALIFICATIONS

1. A B.A. in a relevant health discipline or equivalent experience
2. Training and experience in supervisory and/or managerial functions.
3. Four years of recent related experience working with people living with a mental health issues,
substance use and other complex health issues.
4. One year in a supervisory or managerial, capacity.
5. Or an equivalent combination of education, training and experience.
6. Current First Aid and CPR certification
7. Class 5 driver’s license.

REQUIRED SKILLS, ABILITIES & KNOWLEDGE

1. Plan and direct a supported housing program;
2. Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation
and court decisions governing RainCity Housing’s community housing program;
3. Present proposals and recommendations clearly, logically and persuasively;
4. Prepare clear, concise and comprehensive correspondence, reports, studies and other written
materials;
5. Consult effectively with managers to develop solutions to complex organizational and people
management issues;
6. Exercise sound, expert independent judgment within policy guidelines;
7. Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues
and employee situations;
8. Influence work group processes to build commitment to program principles and goals and ensure
a cohesive and collaborative staff team
9. Translate theory and principles into workplace systems that ensure daily practice is aligned with
theory/principles.
10. Knowledge of the strengths-based recovery model for people with a mental illness.
11. Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of
change, harm reduction, motivational interviewing and relapse prevention and intervention
strategies.
12. Detailed knowledge mental health diagnoses, medications, treatment and support resources
13. An understanding of best practices associated with supporting sex workers and harm reduction
practices.
14. Knowledge of Indigenous community and health resources.
15. Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including
diagnoses, treatment and support resources.
16. Create and construct effective relationships with the neighbourhood to ensure the project is
maximally integrated into the community.
17. Knowledge of the housing continuum, including market, subsidized and supported housing
systems, including different program models.
18. Demonstrates understanding of oppression and marginalization, specifically as related to women
(trans and cis), sex workers, and Indigenous people and people living with a mental health and/or
substance use issues.

Full-Time Team Lead, ICM Maple Ridge

POSITION TITLE: Team Lead
PROGRAM: ICM Maple Ridge
UNION: Excluded
TYPE: Permanent Full-time, 1.0 FTE, 40 Weekly Hours
SCHEDULE: General hours are Monday-Friday, 8:30am-4:30pm; requirement to participatein after hours on call rotation. Schedule must be flexible to meet the needs of the program.
START DATE: As soon as possible

Pursuant to the Provincial Health Officer’s Order, the incumbent of this position is required to be fully vaccinated against COVID-19. We will only consider applicants who are fully vaccinated, or who have received an exemption from the Provincial Health Office. Proof of either must be provided in advance of any offer of employment being made.

To apply please include your resume, with a cover letter describing your suitability for this position, in an email with the subject line of “job2023.009” to: Catharine Hume – Co-ED, at chume@raincityhousing.org.

ABOUT US

RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.

DIVERSITY

RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

POSITION SUMMARY

The Housing First ICM Team Leader oversees the daily operations and development of clinical operations, leading an inclusive, collaborative, learning-oriented transdisciplinary team that is collectively committed to the program model, values and the best possible service for the client. Reporting to the Director, Clinical Services (DCS), the ICM Team Leader develops, implements, monitors, and evaluates the clinical program, in alignment with RainCity principles, policies and practices. Working with the DCS, they participate in the hiring, dismissal, discipline, development, and performance evaluation of ICM staff.

The Housing First ICM Team Leader plays a lead role in the program implementation informed by RainCity principles, policies and organization-wide procedures, as well as the program framework; and is responsible for continuous improvement.

The ICM Team Leader promotes the interests of the client population and the program in the community and ensures the program is appropriately integrated with other systems of care. In addition to their operational role, the ICM Team Leader also provides direct counseling services to clients.

The Housing First ICM Team Leader is part of the RainCity excluded management team and works closely with ICM staff, Program Managers, Building/Facility Operations, designated Human Resources Business Partners and Administrative staff.

PROGRAM SUMMARY
Maple Ridge ICM -Intensive case management plays a vital role in the continuum of services and supports for people with serious mental illness and substance use issues in BC.
The ICM Team assists clients by helping them to identify and achieve personalized recovery goals and by assisting in the coordination of support services(e.g. mental health, criminal justice, family, and addictions services).
The ICM team also provides housing opportunities for clients using a ‘housing first’ scattered site approach.
Clients are offered immediate access to rent supplements so they have the opportunity to live in the same kinds of permanent independent apartments that are typically available to people without mental illness, and the rent supplements are provided without requiring participation in psychiatric or substance use treatment.
Self-determination and choice are at the centre of all considerations with respect to the provision of housing and support services.
POSITION QUALIFICATIONS
1. A Bachelor’s level degree in healthcare, health services administration or a related field
2. Minimum of 7 years of experience with programs that deliver direct service to individuals living with mental illness, substance use and physical health issues; 2 years of this experience should include supervising or managing programs, including experience in budgeting, program planning, policy development, and labour relations
3. Active registration with a regulatory college under the Health Professions Act (HPA)
4. Current First Aid and CPR certification
5. A clear vulnerable sector criminal reference check
6. Class 5 driver’s license
7. Advanced knowledge in:
  • Practices for populations with complex needs related to mental health issues, substance abuse, and homelessness
  • Mental health diagnoses, medications, treatments, support resources, and strengths-based recovery model
  • Related physical health issues (e.g. HIV and Hepatitis C),including diagnoses, treatment, and support resources
  • Housing continuum, including market, subsidized and supported systems, as well as program models for special needs populations
  • Oppression and marginalization, specifically as related to aboriginal people and people living with mental health and/or substance abuse issues
  • B.C. health care and social services system

REQUIRED SKILLS, ABILITIES & KNOWLEDGE

1. Plan and direct a supported housing program

2. Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation and court decisions governing RainCity Housing’s community housing program

3. Present proposals and recommendations clearly, logically and persuasively

4. Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials

5. Consult effectively with managers to develop solutions to complex organizational and people management issues

6. Exercise sound, expert independent judgment within policy guidelines

7. Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations

8. Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team

9. Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles

10. Knowledge of the strengths-based recovery model for people with a mental illness

11. Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies

12.Detailed knowledge mental health diagnoses, medications, treatment and support resources

13. An understanding of best practices associated with supporting sex workers and harm reduction practices

14. Knowledge of Indigenous community and health resources

15. Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources

16. Create and construct effective relationships with the neighborhood to ensure the project is maximally integrated into the community

17. Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models

18. Demonstrates understanding of oppression and marginalization, specifically as related to women(trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues