Women’s Housing First & Aboriginal Services Supervisor – the Vivian Transitional Housing

**Gender is a bona fide occupational requirement: this position is open to women (trans* and cis) only.**

Salary Range: (grid 11) $23.32 – $23.91 per hour + benefits after passing probation

Hours:  75 biweekly, permanent full-time, 1.0 FTE.

Schedule: Sun – Tues 7:30am – 3:30pm; Wed, Thurs 3:30pm – 11:30pm, includes 30 minute unpaid meal break

Work Site:  512 East Cordova St. Vancouver

Start Date: January 10, 2016

Job Summary: Reporting to the Vivian Program Manager or designate, the Supervisor oversees the daily operations of the program and provides a range of Indigenous focused and women focused supports to the program participants and staff. The Supervisor provides support, direction, and coaching for direct service staff. They provide leadership to the team ensuring that the mission, values, policies and procedures of the program and RainCity Housing are followed. They assist the program manager with hiring and evaluation of staff. The supervisor will also provide individual and group supports for Indigenous clients regarding Indigenous ways of understanding healing and recovery, Indigenous services and resources, and Indigenous culture and relevant regulations. They will provide direct service to tenants including a range of case management services, overseeing tenant selection and intake, overseeing medication administration, and promoting the interests of the tenants and the program in the community. The Supervisor liaises with maintenance staff as needed.

Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

Program: The Vivian is a minimal barrier housing program in Vancouver specifically designed for women living with concurrent mental illness, addiction and other challenges. The facility was developed in response to the unique needs of women and is women-only, including both residents and staff. It offers a minimal barrier, high tolerance environment and follows a harm-reduction/health promotion philosophy. The Vivian screens women in (not out) of the program based on the complexities of their needs, histories and behaviors. The program is flexible, non-judgmental and responsive to the unique challenges faced by homeless women.


Qualifications: many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness;   Minimum education and experience includes:

  • Diploma in community social services
  • Three years of recent, related experience: working with Indigenous women, working with an emphasis on mental health, addictions, homelessness and/or social services; including 1 year in a supervisory capacity
  • Or an equivalent combination of education, training and experience
  • Current First Aid and CPR certification
  • Class 5 Driver’s License


Key Skills and Abilities – for supporting people receiving our services

  • Ability to supervise direct service staff and establish and maintain collaborative relationships.
  • Ability to provide strengths-based feedback and coaching to direct service workers.
  • Ability to supervise and revise complex administrative systems or programs e.g. medication program, referral system.
  • Ability to influence work group processes and build commitment to program principles and goals, to ensure a cohesive and collaborative staff team
  • Ability to apply an analysis and knowledge of women’s issues within a feminist framework, including mental illness, substance use, women’s sexual health, exposure to violence.
  • Ability to establish and maintain collaborative, supportive and non-judgmental  relationships with women tenants
  • Ability to identify and work to increase tenant strengths
  • Ability to work with tenants using hope-inducing strategies
  • Ability to develop, implement and evaluate tenant-centred service plans
  • Ability to facilitate and assist with peer-based in house programming
  • Ability to implement service plans within a multi-stakeholder environment, including advocacy
  • Ability to respond to problematic behavior using an understanding of the behavior’s context and function
  • Ability to informally teach life skills
  • Ability to analyze problems and develop effective solutions
  • Ability to effectively and safely resolve crisis situations
  • Ability to work independently and with minimal supervision
  • Ability to administer medications as per Vivian policies and procedures
  • Ability to collaborate with staff team and external services
  • Ability to constructively resolve conflict with co-workers, management and external services
  • Ability to communicate effectively both in writing and verbally
  • Ability to organize and prioritize duties
  • Ability to operate office equipment including computers
  • Physically able to carry out the duties of the position
  • Sound knowledge of women-centred services, and of Indigenous-centered services
  • Demonstrates understanding of oppression and marginalization specifically related to the experience of women, mental health consumers and substance users, the indigenous community, and other marginalized women.
  • Detailed knowledge of mental health diagnoses, medications, treatment and support resources
  • Knowledge of the bio-psychosocial addictions model, including stages of change, harm reduction / health promotion and client-centred care.
  • Detailed knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, including HIV and Hepatitis C.
  • Knowledge of the housing continuum, including market, subsidized and supported housing systems, including program models for special needs populations


Please submit resume and cover letter to Human Resources, to arrive by the closing date.

Fax 604-254-3703

Drop off: Human Resources, 616 Powell St. Vancouver

Email jobs@raincityhousing.org