Residence Building Attendant – Marguerite Ford Apartments – Permanent, Part-time

We are looking for a Residence Building Attendant to work on location with our Marguerite Ford Apartments program. The Marguerite Ford Apartments Team provides a range of supports, advocacy, cultural knowledge and community involvement to tenants of Marguerite Ford Apartments, low income women and men who also might be coping with the realities of recent homelessness, substance use, and physical and mental health concerns.  The project is a partnership with the Katherine Sanford Society which acts as the Marguerite Ford Apartments property manager. There are 147 suites, bachelor and one bedroom, governed by the Residential Tenancy Act.

Hours: 32 weekly

Shifts: Saturday  – Tuesday, 11:30pm – 7:30am, includes 30 minute paid meal period at job station

Union: BCGEU

Salary: $18.18 hourly to start (BCGEU Grid 5)

Work Location: 215 West 2nd Avenue, Vancouver, BC

Start Date: ASAP

Status: Permanent, Part-time


Job Summary: Apply a compassionate and welcoming approach to the responsibly of maintaining the security functions of Marguerite Ford Apartments. The primary role is monitoring the main front entrance controlling resident and non-resident access to the building and escorting unwelcome visitors out of the building in a respectful manner. Interacts with residents, observes client behaviour, investigates and handles disturbances in consultation with Program staff. May perform some cleaning, administrative, and maintenance tasks. Understands and supports the mission and values of RainCity Housing, and the models / methods of supporting the tenants including Housing First and Harm Reduction.

Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects that diversity. People of diverse backgrounds and cultures are encouraged to apply.

Qualifications: many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:

  • Grade 12 or equivalent. Building Management (residential) certificate and/or Security training is desirable
  • Recent, related experience of two years in building security
  • First Aid/CPR training
  • Or an equivalent combination of education, training, and experience


Key Skills and Abilities – for supporting people receiving our services:

  • Ability to communicate effectively both verbally and in writing
  • Strong interpersonal and communication skills; including sensitivity to diverse backgrounds
  • Ability to work with a variety of tenants, some of whom have addiction and mental health issues
  • Able to enforce RainCity Housing and tenancy requirements in a sensitive manner, in consultation with Support Workers
  • Able to complete a variety of computer-based paperwork and administration duties
  • Ability to plan, organize and manage their work day so that work is completed in a timely manner despite interruptions
  • Ability to identify an emergency and respond appropriately
  • Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals.

Job Duties:

  • Letting tenants into the building. Signing in and out guests
  • Monitoring security cameras and relaying security information to Tenant Case Workers
  • Administering Tenant Mail Keys
  • Refer tenants to Client Engagement Worker regarding their support needs
  • Daily reports and shift change
  • Ensure the building environment is safe and comfortable by monitoring building access points and security system.
  • Performs administrative functions such as operating building communications systems, maintenance of all front desk procedures and systems, related record keeping, and data-basing.
  • Provide Crisis intervention work: Mental health de-compensations (including suicidal crises), or physical health crises (including violence, sexual assaults): ensuring tenant safety while calling relevant emergency services. Non-Violent Crisis Intervention: respond to verbal aggression calmly, patiently, non-judgmentally, and non-personally; creating acceptable options for tenant(s); calling police when unable to de-escalate the situation and the safety of tenants or others is in question. Reporting all crises to the management team.
  • Clean offices, common areas, including sweeping/mopping, dusting, washing dishes, washing fixtures; clean other areas as needed;( this is in relation to the front desk area looking good)

Please send your resume and cover letter to us by e-mail: or by fax to 604-254-3703. You can also drop your resume and cover letter off in person by visiting us at 616 Powell St, 2nd floor, Vancouver, BC.


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