Casual Relief Residence Building Attendant / Front Desk Staff

Programs: Marguerite Ford Apartments, The Lux Apartments, The Shaldon Hotel

Location: Vancouver
Position: Casual Relief with access to regular part-time and full-time postings once hired
Hours: the programs operate 24 hours a day, 7 days a week.

*New staff with low seniority mostly get calls for overnight shifts. We are primarily hiring for: 11pm – 7am / 12am – 8am shifts, but afternoon shifts and day shifts become more available as you build up seniority hours.*

Union: BCGEU
Compensation: $17.51/hour to start, up to $19.33

Apply: with a cover letter and resume to: or fax: 604-254-3703. Applicant’s Should Quote: RBA


The Residence Building Attendant (RBA) is responsible for the security functions of our supported housing buildings, but this is not a security guard position. The primary roles include: applying a compassionate and welcoming approach to monitoring the main front entrance, controlling resident and non-resident access to the buildings and escorting unwelcome visitors out of the buildings in a respectful manner. RBA’s also perform a variety of administrative tasks, tenant support, cleaning, light maintenance and security functions. We are looking for individuals with excellent communication skills, particularly the ability to de-escalate agitated people. Staff must also demonstrate compassion and understanding of people who are living with with mental health and substance use issues.


Since 1982, RainCity Housing has provided housing and connection to community services, mental health and substance use services for individuals who have concurrent disorders (a mental health diagnosis, current or past substance use, and other health concerns) and are at high risk of being homeless. RainCity Housing has a proven reputation in social services and healthcare for providing support services to some of the most vulnerable people in Vancouver.


Education and Experience

  • Grade 12 or equivalent. Building Management (residential) certificate is desirable
  • Recent, related experience of two years
  • Or an equivalent combination of education, training, and experience

Skills And Abilities

  • Ability to communicate effectively both verbally and in writing
  • Strong interpersonal and communication skills; including sensitivity to diverse backgrounds
  • Ability to work with a variety of tenants, some of whom have addiction and mental health issues
  • Able to enforce RainCity Housing and tenancy requirements in a sensitive manner, in consultation with Support workers
  • Physical ability to carry out the work including: perform cleaning duties and able to use a dolly to move heavy items such as kitchen appliances
  • Able to complete a variety of computer based paperwork and administration duties
  • Ability to plan, organize and manage their work day so that work is completed in a timely manner despite interruptions
  • Ability to identify an emergency and respond appropriately

Pre-employment Requirements:

  • Emergency First Aid/CPR
  • Tuberculosis Test
  • Criminal Records Search for working with vulnerable adults

Apply: with a cover letter and resume to: or fax: 604-254-3703. Applicant’s Should Quote: RBA


Comments are closed.