Relief Support Worker – 3030 Shelter and Transitional Housing Team, various programs across our agency

We are looking for several on call community workers / support workers to staff our Shelter in Coquitlam.

Hours: positions are on-call / casual relief to start – filling in for regular staff and during Extreme Weather Response

Shifts: all shifts are 8 hours long: 11:30pm – 7:30am / 7:30am – 3:30pm / 3:30pm – 11:30pm.

Both shelters operate 24/7 and new staff need to be available for overnight shifts/weekends/evenings/etc.

Salary: $21.34 per hour to start + 9.6% in lieu of benefits

Work Site: 3030 Gordon Ave, Coquitlam

Union: BCGEU

Start: asap

Summary: The Shelter Support worker provides a range of support services to mental health consumers and /or substance users faced with homelessness and in need of temporary emergency housing. Working closely with members of the shelter team, the Shelter Support Worker assesses incoming referrals to the shelter and provides case management services. These services include: appropriate referrals to ongoing community supports, advocating on the client’s behalf in an effort to gain access to appropriate assistance, and generally educating and supporting residents who are dealing with complex bio-psycho-social issues. The Shelter Support Worker’s role includes medication administration to 3030 Gordon clients and assistance with basic First Aid as necessary. The Shelter Worker is also responsible for the general daily operations of the shelter, including responding to shelter telephones, doorbells and visitors; cleaning of office area, common areas and washrooms; preparing shelter rooms, distribution of health/hygiene products, and maintaining a safe and secure environment for staff and residents. The minimal barrier nature of the shelter requires flexibility and excellent engagement skills. The CW actively participates in building a skilled, cohesive, collaborative staff team, including demonstrating commitment to program principles; resolving conflict and negativity as they arise; assisting in orienting, training and mentoring of all staff, including casuals and peer supports. The Community Worker must to be available for work during their meal period. Because of the temporary nature of the shelter program and the emphasis on short term outcomes, it is expected that applicants be willing to honour a commitment to their posted hours for the duration of the shelter season (approximately 5 months).

Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

Program: The 3030 Shelter and Transitional Housing Team provides a range of supports, advocacy, cultural knowledge and community involvement to tenants of 3030 – low income women and men who also might be coping with the realities of homelessness, substance use, and physical and mental health concerns. This purpose-built building provides 30 units of transitional housing, 30 emergency shelter rooms and during extreme weather conditions an additional 30 shelter beds in dormitory rooms.

This is building is located outside of the Vancouver area; applicant familiarity with the services in the Tri-Cities area will be an asset. Qualified applicants will have demonstrated skills in developing a team and launching new projects. Please refer to our website for updates and a history of the project.

Qualifications: many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:

· A Diploma in community social services or other relevant training

· 1 year of related experience with emphasis on mental health, addictions, homelessness and/or social services.

· Or an equivalent combination of education and experience.

· Current First Aid and CPR certification.

Key Skills and Abilities – for supporting people receiving our services:

· Establish and maintain collaborative relationships

· Identify and work to increase people’s strengths

· Work with people using hope-inducing strategies

· Informally teach harm reduction, life skills

· Implement client-centred service plans

· Respond calmly and appropriately to problematic behaviour using an understanding of the behaviour’s context and function

· Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.

· Knowledge of mental health diagnoses, medications, treatment and support resources

· Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.

· Knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, HIV and Hepatitis C.

· Knowledge of the housing continuum, including supported housing systems and program models for special needs populations

· Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals

Please submit resume and cover letter to Human Resources:

Fax: 604-254-3703

Drop off: Human Resources, 616 Powell St. Vancouver



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