Community Health Worker / Home Support / Housekeeper, the former Biltmore Hotel

Position: Permanent full-time.

Hours: Monday to Friday 9am – 5pm. All shifts include a 30 minute unpaid meal period.

Salary Range: $17.56-$18.81 per hour (bcgeu grid 3)

Start Date: asap

Job Summary: Helps ensure tenant rooms meet health and safety requirements by providing home support services to tenants such as housekeeping, laundry, supporting tenants to learn housekeeping skills, collecting and disposing of needles, assisting staff with pest control preparation.

Diversity: RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

Program: The Biltmore Housing Program provides 95 units of housing to people who are coping with the realities of homelessness, substance use, and complex physical and mental health concerns.  The units are situated on the 3rd-7th floors of the building. All units include bathrooms. One meal will be provided daily, provider to be determined.  There are common areas situated on the 7th floor, with some amenities. The building is located at Kingsway and 12th Ave in Vancouver. The program is staffed 24/7 by support workers. The main staffing area is situated in the lobby entrance; at least one support staff must be present at the entryway at all times.

Qualifications: many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness;   Minimum education and experience includes:

  • Graduate of Grade 12.
  • One year of related experience.
  • Or an equivalent combination of education, training and experience.
  • Current First Aid and CPR certification.

Key Skills and Abilities – for supporting people receiving our services

  • Ability to establish and maintain collaborative relationships with tenants
  • Home management skills
  • Ability to observe and recognise changes in tenants
  • Ability to respond to problematic behaviour using an understanding of the behaviour’s context and  function
  • Ability to informally teach skills that increase tenant’s ability to self-manage their homes
  • Ability to analyse problems and develop effective solutions
  • Ability to work independently and with minimal supervision
  • Ability to collaborate with staff team and external services
  • Ability to constructively resolve conflict with co-workers, management and external services
  • Ability to communicate effectively both in writing and verbally
  • Ability to organise and prioritise duties
  • Ability to operate related equipment
  • Physically able to carry out the duties of the position
  • Demonstrates an understanding of oppression and marginalization as related to chronically homeless individuals.

Please submit resume and cover letter to Human Resources via:


Fax: 604-254-3703

Drop off: Human Resources, 616 Powell Street, Vancouver, BC


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